The posting
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:
- Understands and assures adherence to departmental and company procedures and policies, offering recommended changes to applicable senior leadership.
- Continually provides leadership, direction and training to those reports and team members of responsibility for adhering to company procedures and policies and continually improving those procedures and policies over time as related to the improvement of the customer experience.
- Influencing and advocating for cross-functional participation and collaboration to derive single company processes and policies to build continuity in the customer’s experience with CS as a company (and not any individual product family)
- Facilitate and champion company change efforts and initiatives to team members of responsibility.
- Maintains familiarity with the on-going and future needs of our customers and sales channels
- Maintains healthy communication with counterpart managers of other functional service areas of CS businesses on continual improvement initiatives to ensure alignment and upstream/downstream impacts for consideration.
- Provides coaching and guidance to direct reports of responsibility on how to manage and handle difficult matters pertaining to CS customer orders to develop the skillsets of those reports to handle future matters of same.
- Handles escalated service and support circumstances from within the department and contacts customers and sales channel members if required regarding such significant matters.
- Guides work group problem solving process toward continuous improvement of quality and productivity measures and expediently advises groups of any organizational changes that may affect their processes. Ensures that department goals are pertinent and clear to all. Helps group reach consensus of key issues. Prepares status reports concerning departmental activities and work in progress as required, including root cause analysis when needed
- Ensures reports and dashboards for monitoring and measuring team success is as functional and effective as possible in order to provide guidance and confirmation to the success (or shortcomings) of team performance and improvement initiatives.
- Identifies and provides training opportunities for those direct reports and respective team members of responsibility for the betterment of department skillsets (both within the business of responsibility as well as sharing those opportunities with other CS business unit groups of same).
Drafting Manager Job Description Prepares status reports concerning departmental activities and work in progress as required.
- Continually reviews, updates, and monitors key business policies, disciplines, and principles, including but not limited to ISO 14001, CTPAT and other regulatory practices to ensure adoption and practice from all team members.
- Ensure compliance with ISO 9001 quality management system and ISO 14001 environmental management system requirements, including adherence to documented procedures, participation in audits, and continuous improvement initiatives.
Qualifications
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)
- Bachelor’s degree from four-year college or technical school
- Five or more years of successful experience related in depth experience and/or training; or equivalent combination of education and experience.
COMPETENCIES (Optional):
- Customer focus
- Managing through change and uncertainty
- People leadership
- Problem solving and decision making
- Strategic leadership & execution
- Communication
- Demonstrated experience leading teams of direct reports. Demonstrated skills for conflict resolution. Ability to hold direct reports accountable and hold difficult conversations and progressive disciplinary actions when applicable.
- Previous experience working within a manufacturing environment is preferred.
- Excellent oral/written communication skills.
- Excellent customer relation and professionalism skills
- Previous knowledge and experience using CAD, CRM & ERP software applications within the manufactured environment are preferred.
- Acts in a manner consistent with CS' values of People First, Integrity, Solutions Driven, and Agility.
- Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products, services, and value with the customer experience top of mind.
- Enables the process of change and transition while helping others deal with the effects of change.
- Inspires, motivates, and empowers people to achieve organizational goals. Creates an inclusive space for others to lead.
- Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solution.
- Applies vision to think beyond the immediate situation and explores multiple potential paths. Invests time in planning, discovery, and reflection to better drive decisions and more efficient implementation.
- Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations.
SUPERVISORY RESPONSIBILITIES:
- Yes. Size and scope of team can vary by location or region
