Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 45 days ago

Product Technical Support Associate

Construction Specialties24 open roles

Where
Muncy, PA, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Technical Support AssociateConstruction Specialties · Muncy, PA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Construction Specialties's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 45 days ago

The posting

Job Description

SCOPE OF POSITION:

Responsible for providing technical support to answer installation and product related questions. This involves gathering facts, utilizing resources and making decisions in order to provide timely responses. Coordinates necessary travel activities to perform job site installation startups, product replacements and trouble shooting. Works to build exceptional customer and sales rep relations. Accountable for determining root causes to recommend possible product and process improvements.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

  • Helps to develop and follow Technical Support Scripts and Frequently Asked Questions and Answers.
  • Knows and follows all C/S Resource Center Documents that relate to Technical Support practices.
  • Answers specific and general technical questions from architects, contractors, customers, sales reps and internal departments via telephone and email.
  • Interacts with R&D, manufacturing, drafting and customer service to obtain needed engineering, production, submittal and order data to help formulate answers to technical questions.
  • Reviews pack slips and shop orders to determine discrepancies for possible no charge orders.
  • Performs recap evaluations of models, sizes, colors and quantities on orders, submittal drawings and cut lists. Compares what was quoted, drawn, approved, released, entered, produced and shipped to determine discrepancies for possible no charge orders.
  • Analyzes job site photos and videos on installation issues, product identification, color variations and warranty claim determination.
  • Initiates and expedites needed no charge materials and provides proper no charge codes.
  • Reviews customer needs and drawings for possible custom product quote consideration.
  • Logs all technical support inquiries in the Tech Support Database on daily basis.
  • Acts as a liaison between front line customer problems as they arise regarding manufacturing, drafting and customer service. Works to determine root causes and recommends necessary product, work procedure and process changes.
  • Based on technical support feedback, suggests changes to save manufacturing time and money.
  • Based on customer inquiries, suggests changes to product installation instructions.
  • Based on job site feedback, assists R&D and manufacturing on product testing and checking.
  • Develops and maintains the sample product wall for employee and sales rep training.
  • Provides technical support knowledge to internal committees and teams as needed.
  • Clarifies special custom product applications and determines manufacturability by gathering input from manufacturing and R&D. Obtains and documents structural calculations and performance data as needed. Develops prototype samples as warranted, keeping cost and return factors in mind for determining the feasibility of applications.
  • Recommends modifications to standard details for custom applications as required on special projects.
  • Makes all travel arrangements including: customer and/or rep meeting times, agenda development, scheduling flights, car rentals, hotel reservations and plotting job sites directions.
  • Travels to meet with architects, contractors and sales representatives to troubleshoot on special projects or problematic jobs. Expected travel time is 15%
  • Travels to job sites for start-up supervision on special projects or on projects that have an added cost for technical services and for on-site inspections due to problems or product failure.
  • Travels to job sites for hands on product rework or replacement due to warranty claims. Performs technical assembly practices.
  • Travels to sales representative offices for installation training or new rep training.
  • Reports all job site discussions and discoveries on a trip report within 1 week after every site visit and submits with expense report. Records and stores all trip reports in the Field Tech Folder.
  • Based on customer survey feedback, suggests and implements technical support improvements.
  • Follows back charge protocol and works to minimize our cost exposure. Gathers, investigates, interprets and presents facts for proper review.
  • Creates written requests and works with IWP Buyers on the purchase of special parts as required.
  • Supports SBU as a resource and helps take action to bring certain initiatives to their rapid and successful implementation.
  • Ensures conformance to all aspects of the ISO 14001 standard and Construction Specialties’ Environmental Management System (EMS), including its environmental policy while performing job functions that may have a significant impact on the environment.
  • Performs other duties assigned by management

Qualifications

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

  • Prefer a 2 year degree in Business, Drafting or other related field and 2 years of experience in construction, technical support, product installation, customer service or other related field or equivalent combination of education and experience.
  • Ability to meet deadlines and pay attention to detail for sustained periods of work time.
  • Strong interpersonal skills are necessary to work effectively with customers, architects, contractors, sales reps and internal departments.
  • Knowledge of construction and manufacturing methods are valuable.
  • Good time management and task completion skills.
  • Ability to travel 15% of the time.
  • Capable of effectively working independently with minimal supervision.
  • High self-confidence with a can do attitude.
  • Demonstrated ability to lead and motive others.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Construction Specialties's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Construction Specialties's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Construction Specialties's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.