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Open nowPosted 89 days ago

Concierge Manager

Constructor Knowledge15 open roles

Where
Sofia, Bulgaria
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Your applicationOpen nowConcierge ManagerConstructor Knowledge · Sofia, Bulgaria

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Constructor Knowledge postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 89 days ago

Constructor Knowledge median: 17 days open

The posting

About the Role

We are seeking a seasoned and service-driven Concierge Team Manager to lead and support a team of in-house concierge specialist. This role requires a unique blend of leadership, hospitality expertise, operational oversight, and hands-on service delivery to ensure our employees receive consistent, high-quality support across personal, travel, and logistical needs. You’ll be responsible for managing day-to-day concierge operations, coaching the team, and acting as an escalation point for complex or high-priority requests. Your leadership will drive consistency and quality in all services delivered, while maintaining confidentiality across all client interactions

Duties & Responsibilities:

  • Lead and manage a concierge team, ensuring consistent, high-quality service delivery across all requests and regions.
  • Manage the team’s performance, by providing coaching and training, and foster a high-performance culture.
  • Act as the point of escalation for high-priority or complex client requests, solving issues swiftly and professionally.
  • Coordinate workflow and task distribution, ensuring all client needs are met promptly and thoroughly.
  • Oversee quality assurance to maintain consistency in tone of voice, discretion, and internal standards in service delivery.
  • Collaborate with stakeholders to align services with evolving client needs and business goals.
  • Ensure the team maintains accurate and comprehensive documentation of services, preferences, and client interactions.Step in to assist with high-level or time-sensitive travel, personal, and business service requests when needed.

Qualifications & Experience:

  • 7+ years of experience in hospitality, executive assistance, or luxury concierge roles
  • 2+ years of experience managing or mentoring a team
  • Fluency in English (spoken and written) is required
  • Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field Core Competencies
  • Leadership & Team Development: motivates team members to perform at their best.
  • Strategic Thinking: Anticipates client needs and drives service innovation by monitoring service trends and opportunities for improvement.
  • Client-Centred Mindset: Ensures all requests are delivered with care, professionalism, and attention to detail.
  • Operational Oversight: Skilled in workflow planning, delegation, reporting and service coordination.
  • Discretion & Confidentiality: Trusted with sensitive and confidential information and situations.
  • Cross-Cultural Understanding: Navigates diverse employee backgrounds with empathy and respect.

Soft Skills

  • People-centered Leader: Emotionally intelligent and empathetic leader
  • Adaptable: Responds effectively to shifting priorities, remains calm under pressure, and is solution-oriented.
  • Efficient and Effective: Highly organized and detail-oriented.
  • Excellent Communicator: Able to liaise with anyone from C-level clients to vendors. Technical & Practical Skills
  • Digital Proficiency: Confident using basic office tools (email, calendar etc), as well as CRM systems and vendor platforms.
  • Workflow & Task Management: Proficient in planning, assigning, and tracking tasks across a team serving distributed regions.
  • Reporting & Documentation: Maintains accurate service records and generates insights
  • to improve team performance
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