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Gerente de Operações

CONTABILIDADE.NET S.A.

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Vila Velha, ES, Brasil
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Your applicationOpen nowGerente de OperaçõesCONTABILIDADE.NET S.A. · Vila Velha, ES, Brasil
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

The posting

O Gerente de Operações é responsável por responder pela gestão integrada das áreas operacionais do escritório (Fiscal, Contábil, Departamento Pessoal, Societário/Paralegal e Atendimento), transformando a estratégia da diretoria em metas e rotinas operacionais. Garante prazos, qualidade e produtividade por meio dos Coordenadores e Supervisores, que desenvolve para decidirem com autonomia, e atua como elo entre diretoria, equipes e clientes estratégicos, dando previsibilidade e escala ao escritório.

Gestão Operacional e Processos

  • Gerenciar as áreas operacionais por meio dos Coordenadores e Supervisores, sem assumir a execução dos setores;
  • Garantir o cumprimento dos prazos legais e contratuais, atuando sobre os riscos de atraso sinalizados pelos setores;
  • Definir com os Coordenadores o padrão de processos, rotinas e fluxos entre os setores;
  • Identificar gargalos operacionais e conduzir os planos de melhoria contínua;

Gestão de Pessoas e Liderança

  • Liderar e desenvolver Coordenadores e Supervisores, com reuniões 1:1, feedback, avaliação de desempenho e PDI;
  • Conduzir os rituais de gestão da operação (alinhamento, performance e indicadores);
  • Mediar conflitos entre setores e entre lideranças;
  • Decidir, com o RH e a diretoria, contratações, promoções e desligamentos da operação;

Clientes e Relacionamento

  • Atuar nas situações críticas com clientes e participar das reuniões estratégicas com clientes-chave;
  • Garantir a qualidade do onboarding e da integração de novos clientes entre os setores;

Indicadores, Capacidade e Estratégia

  • Implantar e acompanhar os KPIs de cada setor, cobrando planos de ação dos Coordenadores;
  • Controlar a capacidade produtiva e aprovar a distribuição das carteiras entre os setores;
  • Desdobrar o planejamento estratégico em metas operacionais e reportar à diretoria com base em dados;
  • Conduzir a implantação de ferramentas, automações e novos serviços na operação;

Governança e Compliance

  • Garantir a organização documental, a rastreabilidade dos processos e o atendimento a auditorias internas e externas.

REQUISITOS

  • Ter passado por experiência na área Fiscal e DP.
  • Gestão de Pessoas (22 profissionais) – 04 coord hierarquia direta.
  • Sistema Domínio – GeClick ou qualquer outro gestor de tarefas
  • CRC ativo.
  • Ter capacidade de relacionamento com clientes e contadores associados
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