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Open nowPosted 2 days ago

Quality Assurance Manager

CONTAINERS PRINTERS PTE LTD

Pay
SGD 5,000 – SGD 7,000 a month
Where
West, Singapore
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Your applicationOpen nowQuality Assurance ManagerCONTAINERS PRINTERS PTE LTD · West, Singapore
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Share of postings closed within
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  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 2 days ago

The posting

Key Responsibilities

1. Quality Management System (QMS)

  • Lead, implement, maintain, and continuously improve the Integrated Management System (IMS).
  • Ensure compliance with applicable international standards including ISO 9001, FSSC 22000, HACCP, GMP, ISO 14001, ISO45001, customer-specific requirements, and relevant food contact regulations.
  • Develop, review and maintain quality policies, procedures, work instructions, specifications and standards.
  • Lead Management Review meetings and monitor Quality Objectives and KPIs.
  • Coordinate internal, customer, certification, and regulatory audits.

2. Manufacturing Quality Assurance & Process Control

  • Lead all Quality Assurance and Quality Control activities across incoming, in-process and outgoing inspections.
  • Establish inspection plans, control plans, quality standards and acceptance criteria.
  • Monitor manufacturing quality performance and drive continual improvement initiatives.
  • Work closely with Production and Engineering to improve process capability, reduce variation and enhance product consistency.
  • Drive Statistical Process Control (SPC), Process Capability Analysis, First Pass Yield improvement and defect reduction.
  • Review and approve First Article Inspection (FAI), product qualification and process validation activities.

3. Customer Quality Management

  • Lead customer complaint investigations and ensure timely resolution.
  • Drive Root Cause Analysis using structured methodologies such as 8D, Fishbone, 5 Why, Fault Tree Analysis and Pareto Analysis.
  • Ensure effective implementation and verification of Corrective and Preventive Actions (CAPA).
  • Act as the primary quality representative during customer visits, audits and technical discussions.
  • Monitor customer satisfaction, complaint trends and improvement initiatives.

4. Supplier Quality Management

  • Develop supplier qualification, approval and performance monitoring programmes.
  • Lead supplier audits and supplier quality improvement initiatives.
  • Define incoming inspection standards and supplier acceptance criteria.
  • Collaborate with Procurement and suppliers to resolve material quality issues.
  • Monitor supplier quality KPIs including defects, complaints and on-time corrective actions.

5. Regulatory Affairs & Product Compliance

  • Ensure compliance with applicable food packaging regulations, customer specifications and international regulatory requirements.
  • Manage product compliance documentation including Declaration of Compliance (DoC), migration studies, material certifications and technical documentation.
  • Support regulatory submissions and customer compliance requirements.
  • Monitor changes in regulatory requirements and ensure timely implementation.

6. New Product Introduction (NPI)

  • Partner with Product Development, Engineering and Sales during new product development.
  • Establish quality requirements during product design and process development.
  • Lead qualification plans, validation activities and production readiness reviews.
  • Ensure robust process control during new product commercialisation.

7. Risk Management

  • Lead quality risk assessments using FMEA, HACCP and risk-based thinking.
  • Review Process Flow Diagrams, PFMEA, Control Plans and Quality Risk Registers.
  • Identify emerging quality risks and implement preventive measures.
  • Support Business Continuity and Product Safety programmes.

8. Continuous Improvement

  • Drive Lean Manufacturing, Six Sigma, Kaizen and Operational Excellence initiatives.
  • Lead quality improvement projects aimed at reducing waste, improving efficiency and enhancing customer satisfaction.
  • Promote digitalisation and automation of quality processes.
  • Utilize quality data analytics to identify improvement opportunities.

9. Quality Data & Performance Management

  • Establish and monitor departmental Quality KPIs.
  • Analyse trends relating to defects, scrap, customer complaints, supplier performance and process capability.
  • Prepare monthly Quality Reports and Management Review presentations.
  • Provide strategic recommendations based on quality performance data.

10. Team Leadership

  • Lead, coach and develop Quality Engineers, Supervisors, Inspectors and Laboratory personnel.
  • Establish succession planning and competency development programmes.
  • Conduct performance evaluations and identify training needs.
  • Foster a proactive quality culture across the organisation.

11. Cross Functional Collaboration

  • Work closely with Manufacturing, Engineering, Product Development, Supply Chain, Procurement, Sales and Customer Service to achieve quality objectives.
  • Support plant operational excellence initiatives.
  • Represent Quality in cross-functional projects and strategic business initiatives.

Key Performance Indicators (KPIs)

  • Customer Complaint Rate
  • Customer Complaint Closure Lead Time
  • CAPA Effectiveness and On-Time Closure
  • First Pass Yield (FPY)
  • Internal Defect Rate
  • Cost of Poor Quality (COPQ)
  • Supplier PPM / Supplier Defect Rate
  • Incoming Material Acceptance Rate
  • Audit Findings and Closure Performance
  • Regulatory Compliance (Zero Major Non-Conformance)
  • Product Compliance Documentation Accuracy
  • Training Completion Rate
  • Quality Improvement Project Savings
  • Customer Satisfaction Score

Requirements

Education

  • Bachelor's Degree in Engineering, Quality Management, Food Science, Materials Science or a related discipline.

Experience

  • Minimum 10 years of progressive experience in Quality Assurance and Quality Management within manufacturing.
  • Minimum 5 years in a managerial or leadership role.
  • Experience in packaging, food packaging, consumer products or related manufacturing industries is preferred.
  • Demonstrated experience managing Quality Management Systems and customer quality requirements.

Technical Competencies

  • Strong knowledge of ISO 9001, FSSC 22000, HACCP, GMP, ISO 45001 and ISO 14001.
  • Good understanding of food contact packaging regulations and customer compliance requirements.
  • Proficient in quality tools including SPC, FMEA, Control Plans, MSA, CAPA, 8D, Fishbone and 5 Why analysis.
  • Strong understanding of supplier quality management and audit processes.
  • Knowledge of Lean Manufacturing, Six Sigma and Continuous Improvement methodologies.
  • Experience in statistical analysis and quality reporting.

Leadership Competencies

  • Strong leadership and people development capabilities.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Strategic thinking with a customer-focused mindset.
  • Ability to influence cross-functional teams and drive organisational quality culture.

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