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Open nowPosted 4028 days ago

Client Support Representative

Contently14 open roles

Where
New York, United States
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Your applicationOpen nowClient Support RepresentativeContently · New York, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Contently's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 4028 days ago

The posting

Location: New York,New York,United States

Contently is seeking a Client Support Representative with a passion for media who thrives in a high-growth environment.

Contently arms brands with the tools and talent to create content people love. Our solution combines the largest network of vetted, ready-to-work journalists with a workflow platform designed to help brands more efficiently manage their content programs. Clients currently include some of the world's largest brands, agencies and media companies.

What You’ll Do:

  • Support the team that is responsible for ensuring client success
  • Assist in preparing reports to clients
  • Attend meetings with team, including some client-facing meetings with F2000 corporations
  • Manage customer support from web inquiries and members of the Accounts team, in many instances directly interacting with clients
  • Learn how to conduct business with key accounts from experienced (and friendly!) professionals;
  • Position designed to grow into an Account Manager role

Who You Are:

  • Recent college graduate; prior experience is not required, but a plus
  • Highly tech savvy; able to understand online interfaces; if you've ever described yourself as a "power user" of anything you're right inline
  • Strong communication skills, high integrity, creative and strategic thinking skills, and a good sense of humor; Strong writing skills; Strong analytical skills and proficient with Excel
  • Must be able to coordinate multiple action items across several teams
  • Ability to work in a fast-paced, changing environment with the willingness to be flexible
  • Passionate about a start-up culture and adding to it

More on Contently:

Contently is on a mission to change the way content marketing is traditionally done. That means not only building a powerful technology, but also leveraging a powerful network of creative experts that traditional marketers need to stay fresh and original. Working at Contently means that you will be collaborating with extremely intelligent, creative, and diverse problem-solvers who love a good story and many laughs. Contently employees receive the best perks out there – great benefits including a 401k plan to Friday lunches and an unlimited vacation policy.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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