Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 66 days ago

Client Operations Associate

contentoo3 open roles

Where
Amsterdam
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Operations Associatecontentoo · Amsterdam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on contentoo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.5%30 days
This job: posted 66 days ago

The posting

ABOUT THE ROLE

We are looking for an energetic, proactive, and client-facing Client Operations Associate to join our growing Client Operations team. In this role, you will be a core operational engine—working directly with clients, internal account owners, and our elite global freelancer network.

You will serve as a primary owner of inbound operations requests, combining rapid triage, creative problem-solving, and standard project management to keep client campaigns running smoothly. Working closely alongside another Operations Associate and our Senior Operations Team, this role is ideal for a smart, adaptable operational thinker with 1–2 years of experience who excels in positive, professional communication, thrives in fast-paced startup/scale-up environments, and wants to help build a scalable operations engine.

WELCOME TO CONTENTOO

At Contentoo, we help businesses grow through exceptional content, scaling creation and localization globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries.

We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients—including brands like Bynder, Swapfiets, and Sendcloud—with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers.

Our company culture values individuality, teamwork, and challenging the status quo.

WHAT YOU'LL DO

CORE OPERATIONS & INTAKE HUB

- Serve as a primary owner of the [email protected] intake hub, reviewing, categorizing, and routing inbound client and freelancer requests with rapid response times.

- Partner closely with another Operations Associate to manage daily intake queues, ensuring complete coverage and seamless teamwork.

- Deliver warm, professional, and solution-oriented communication to clients and freelancers across all daily touchpoints.

- Maintain task allocation, ticket tracking, and feedback logging to ensure 100% operational visibility across the department.

PROJECT MANAGEMENT & EXECUTION

- Own standard project management and campaign delivery for core ICP and Non-ICP client accounts—tracking milestones, deadlines, and deliverables.

- Facilitate smooth, end-to-end collaboration between clients, Client Success and Key Account Managers, and content creators/freelancers.

- Apply creative problem-solving to resolve daily delivery roadblocks, resource constraints, or project edge cases.

EFFICIENCY & CONTINUOUS IMPROVEMENT

- Look across customer and freelancer feedback touchpoints to identify holistic product improvements, platform features, and workflow enhancements.

- Collaborate closely with Senior CS Ops Specialists and the Head of Client Operations & Transformation to update SOPs, streamline processes, and implement automations.

- Seamlessly escalate complex, strategic enterprise risks or technical builds to senior team members when necessary.

WHAT YOU'LL BRING

- Experience: 1 to 2 years of experience in a traditional operations, project management, or operational delivery role. Startup or scale-up experience is strongly preferred.

- Problem-Solving & Agility: A sharp, resourceful operational thinker who can think on their feet, navigate ambiguity, and solve problems pragmatically in a fast-paced environment.

- Communication: Exceptional written and verbal English skills with a highly professional, clear, and positive communication style across both client and freelancer interactions.

- Team Collaboration: Enthusiastic about working in a close-knit operational squad—collaborating daily with fellow Associates and Senior Operations team members.

- Organization & Detail: Highly organized self-starter capable of managing multiple priorities across external clients and internal stakeholders without letting details slip.

- Process Orientation: A keen eye for efficiency—enthusiastic about spotting process friction, following structured SOPs, and suggesting ways to automate repetitive work.

- Tech & AI Curiosity: Enthusiasm for using platform tools, CRM systems, and daily AI tools to optimize your productivity and improve outcomes.

- Nice-to-Haves: Prior experience in marketing tech, SaaS, agency, or creative environments is a plus, but not required.

WHAT YOU'LL GET

FLEXIBILITY & BENEFITS

- Hybrid / remote-friendly working environment.

- 25 paid holidays.

- Monthly Alleo budget.

- Solid pension plan.

TOOLS & SETUP

- Laptop of your choice (HP or Mac).

- All the office and home-working supplies you need.

OUR CULTURE

Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are:

- Human: You add value with a personal touch.

- Authentic: You are open and honest.

- Inventive: You proactively find ways to do better.

- Vibrant: You add a splash of colour.

Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge.

A DAY IN THE LIFE

You start your morning reviewing the [email protected] intake queue, dividing up incoming priorities with your fellow Operations Associate, and coordinating with a Client Success & Key Account Manager on campaign timelines for an ICP account.

Later that morning, you address an active client concern regarding an ongoing project timeline. After working out a smooth, creative solution directly with the freelancer creator to get the deliverable back on track, you proactively loop in the account's CS/KAM lead so they are fully armed with context for an upcoming strategic call.

After lunch, you sync with a Senior CS Ops Specialist to share feedback from recent client requests, identifying a platform workflow tweak that could save hours of manual effort. Before wrapping up, you review tomorrow’s project deliverables and join your team on the rooftop terrace to unwind.

SOUNDS GOOD?

We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you — diversity of experience matters to us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against contentoo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on contentoo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    contentoo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.