Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 176 days ago

Technical Relationship Manager, Americas

ControlUp10 open roles

Where
USA
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Relationship Manager, AmericasControlUp · USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ControlUp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 176 days ago

The posting

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts.

Who We’re Looking For

ControlUp TRMs are experienced IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day.

What You’ll Own:

  • Support customers using active listening and consultative investigation techniques to deeply understand their needs.
  • Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
  • Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
  • Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
  • Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
  • Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
  • Provide feedback to management on process and practice improvements.
  • Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
  • Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

What You’ll Bring:

  • Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
  • A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
  • A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
  • Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work
  • Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies.
  • Hands-on experience with desktop management.
  • PowerShell scripting skills.
  • IT consulting.
  • Proven ability to design, build, and deliver technology solutions to enterprise customers.
  • Experience working with APIs.
  • Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at all levels.
  • Strong organizational, note-taking, and time management skills.

Why You’ll Love It Here:

  • Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
  • Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
  • Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
  • True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ControlUp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ControlUp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ControlUp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.