Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 445 days ago

Customer Service Representative

Cool Willy's4 open roles

Where
1435 S. Euclid Ave, Tucson AZ 85713
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeCool Willy's · 1435 S. Euclid Ave, Tucson AZ 85713

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cool Willy's's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Cool Willy's postings stay open a median of 4 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 445 days ago

Cool Willy's median: 4 days open

The posting

Customer Service Representative (CSR)

Cool Willy's Location: 1435 S. Euclid Ave., Tucson, AZ 85713 Full-Time in office| Day Shift

Join a Team That Puts Customers First!

At Cool Willy's, we know that every great customer experience starts with the first phone call. We're looking for a friendly, energetic, and motivated Customer Service Representative (CSR) who thrives in a fast-paced environment, enjoys helping people, and is passionate about delivering exceptional service.

As the first point of contact for our customers, you'll play a vital role in creating a positive experience while helping homeowners schedule the HVAC, plumbing, and electrical services they need.

What You'll Do

  • Answer a high volume of inbound customer calls with professionalism, enthusiasm, and empathy.
  • Make outbound calls to follow up with customers, schedule appointments, confirm service, and support marketing campaigns.
  • Schedule and coordinate service appointments efficiently while maximizing technician availability.
  • Educate customers on our services, promotions, and membership programs.
  • Work closely with Dispatch and Operations to ensure an outstanding customer experience from start to finish.
  • Resolve customer concerns with professionalism and a solution-oriented mindset.
  • Accurately document customer interactions, appointments, and notes within our CRM and scheduling software.
  • Meet and exceed individual and team performance goals, including booking rates, call quality, and customer satisfaction.

What We're Looking For

  • Previous customer service or call center experience required.
  • Home service industry experience (HVAC, Plumbing, Electrical, or similar) is a plus.
  • Excellent communication and active listening skills.
  • Positive attitude with a genuine desire to help customers.
  • Strong multitasking, organizational, and problem-solving abilities.
  • Comfortable working in a fast-paced, goal-oriented environment.
  • Proficient with computers, CRM software, and scheduling systems.
  • Reliable, dependable, and a team player who enjoys contributing to a positive workplace culture.

Compensation & Benefits

Pay: $16.00–$19.00 per hour, based on experience

Plus:

  • Monthly performance bonus opportunities
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Paid Training
  • Professional Development and Career Advancement Opportunities
  • Supportive team culture with opportunities to grow within a rapidly expanding company

Why Cool Willy's?

At Cool Willy's, we're committed to creating an exceptional experience for both our customers and our employees. We believe in teamwork, accountability, continuous learning, and celebrating success together. If you're looking for a company where your contributions matter and your career can grow, we'd love to meet you.

Apply today and become the friendly voice that helps homeowners receive the exceptional service they deserve!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cool Willy's's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cool Willy's's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cool Willy's's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.