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Open nowPosted yesterday

Assistente Administrativo

COOPERATIVA DE GERACAO COMPARTILHADA COGECOM

Where
Curitiba, PR, Brasil
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Your applicationOpen nowAssistente AdministrativoCOOPERATIVA DE GERACAO COMPARTILHADA COGECOM · Curitiba, PR, Brasil
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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted yesterday

The posting

A Cogecom e a maior cooperativa de geracao compartilhada do Brasil, com um forte compromisso com a sustentabilidade e a inovacao. A empresa se dedica a geracao de energia sustentavel, contribuindo para um futuro mais verde e mais limpo. Venha fazer parte do nosso time.

Estamos buscando um profissional para nossa vaga de Assistente Administrativo, com o intuito de garantir a execucao eficiente das demandas operacionais do Backoffice, contribuindo para a regularizacao de pendencias, qualidade cadastral, retencao de cooperados e sustentabilidade da operacao.

Atividades e responsabilidades

- Realizar contato ativo com cooperados por telefone e WhatsApp para solicitar o envio de faturas de energia pendentes - Acompanhar as solicitacoes realizadas, monitorando os retornos e efetuando novas tentativas de contato quando necessario - Atualizar e validar os dados cadastrais dos cooperados - Identificar divergencias cadastrais e atuar na regularizacao das informacoes - Realizar contato com cooperados que solicitaram cancelamento, buscando compreender os motivos da saida - Aplicar estrategias de retencao - Registrar corretamente todas as interacoes, tratativas e atualizacoes nos sistemas - Organizar e acompanhar a carteira de demandas, priorizando os casos conforme urgencia, recorrencia e impacto operacional - Identificar dificuldades recorrentes e sinalizar oportunidades de melhoria nos processos - Garantir a confidencialidade das informacoes e o cumprimento das diretrizes internas

Requisitos obrigatorios

- Ensino medio completo - Experiencia anterior em atendimento ao cliente, teleatendimento, cobranca administrativa, relacionamento com clientes ou atividades de Backoffice - Conhecimento basico do Pacote Office, especialmente Excel - Facilidade para utilizacao de sistemas de atendimento, CRM e plataformas digitais - Boa comunicacao verbal e escrita - Capacidade de organizacao, controle de demandas e cumprimento de prazos - Disponibilidade para realizar contatos ativos e atendimento por telefone e WhatsApp

Requisitos desejaveis

- Ensino superior cursando em Administracao, Gestao Comercial, Processos Gerenciais ou areas correlatas - Experiencia com retencao de clientes e negociacao - Vivencia com atendimento de alto volume e acompanhamento de indicadores - Conhecimento do setor de energia ou cooperativismo - Experiencia com sistemas de gestao de chamados e CRM

Habilidades pessoais

- Comunicacao clara e assertiva - Empatia e escuta ativa - Proatividade - Resiliencia e persistencia - Capacidade de negociacao e persuasao - Atencao aos detalhes - Orientacao para resultados

Modelo: CLT - Presencial em Curitiba - Parana De segunda a sexta - Das 08:30 as 18:00 - Nas sextas saida as 17:30

Beneficios

- Assistencia medica Unimed - Assistencia odontologica Dental Uni - Vale alimentacao - Vale-transporte - Convenio com farmacias - Gympass ou Totalpass - MediQuo - Seguro de vida

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