Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 days ago

Customer Service Manager

Coos-Curry Electric Cooperative, Inc.2 open roles

Where
Brookings, Oregon, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ManagerCoos-Curry Electric Cooperative, Inc. · Brookings, Oregon, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Coos-Curry Electric Cooperative, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 29 days ago

The posting

Location: Brookings,Oregon,United States

PRIMARY PURPOSE

The Customer Service Manager leads and supervises Customer Service and Technical Service Representatives to ensure high-quality customer service, effective technical support, and reliable fiber internet service delivery. This position combines strong leadership with advanced technical aptitude in fiber optic internet systems, troubleshooting and customer support. The role provides coaching, guidance and oversight to ensure consistent application of company policies, procedures, and service standards, while supporting customer satisfaction and operational excellence.

ESSENTIAL JOB FUNCTIONS (REASON POSITION EXISTS IS TO PERFORM THESE FUNCTIONS) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Customer and Technical Support Representatives 60%

Supervises Customer Service and Technical Support Representatives including, planning, scheduling, delegating, training, coaching, performance evaluation, and discipline as appropriate. Ensures company policies, procedures, and customer service standards are applied consistently and fairly. Communicates Beacon Broadband’s mission, strategic goals, and customer service expectations to staff. Provides leadership in complex or non-routine customer and technical situations; personally resolves the most sensitive or advanced issues as needed. Encourages collaboration, constructive conflict resolution, and continuous improvement in workflows and service delivery. Develops recommendations for departmental process improvements to increase efficiency, first call resolution, and customer satisfaction. Schedules staff to ensure adequate coverage and coordinates escalations with the Network Operations Center (NOC) and Outside Plant teams. Reviews ticketing data and service metrics to identify trends, performance gaps and improvement opportunities. Participates in cross-functional projects and initiatives with Operations and NOC teams.

Technical Troubleshooting & Support 30%

Troubleshoots fiber internet service issues including ONTs (Optical Network Terminals), Wi-Fi routers, fiber connectivity, network performance, outages and customer premise equipment. Utilizes technical tools and systems (including SMX, Calix, GLDS, ISPN, and network monitoring platforms) to diagnose and resolve issues. Escalates advanced technical problems when appropriate, providing clear documentation of troubleshooting steps taken. Maintains advanced working knowledge of Beacon Broadband's fiber network infrastructure, service offerings, and technical specifications. Develops and maintains technical documentation, troubleshooting guides, and knowledge base resources. Conducts quality assurance reviews to ensure proper troubleshooting procedures and customer service standards are followed.

Communication & Coordination 10%

Coordinates with Network Operations Center on outages, maintenance, and network-impacting events requiring customer communication. Represents the customer service and technical support perspective in cross-departmental meetings. Assists with customer communications related to service issues, outages, and maintenance notifications. Participates in community events as needed to represent Beacon Broadband. other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

Technical capacity and troubleshooting skills Customer focus Communication proficiency Leadership and coaching Problem-solving and critical thinking Teamwork orientation Performance management Results driven

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

This is a largely sedentary role, with occasional handling of office materials or supplies weighing up to 50 pounds.

Position Type and Expected Hours of Work

This is a full-time exempt position and typical work hours are Monday through Friday, 9:00 AM to 5:00 PM. Flexibility

is required to support peak service periods and occasional after-hours response for critical technical issues outside

of normal business operating hours, in the evenings and/or during weekends.

Travel

Regular travel throughout the Beacon Broadband service territory. Occasional travel to conferences, training, vendor meetings, or industry events may occur.

Qualifications

Required:

Minimum two (2) years of experience in customer service or technical support. Minimum two (2) years of hands-on experience supporting internet services, networking, or telecommunications services. Strong technical aptitude with fiber internet systems and networking fundamentals. Valid Oregon driver's license and insurability.

Must meet the requirements of pre-employment drug screening and comply with company drug and alcohol policy while employed.

Preferred:

Bachelor's Degree in Information Technology, Telecommunications, Business, or related field. Experience with fiber-to-the-home (FTTH) technology. Experience in rural broadband, telecommunications or cooperative environment. Demonstrated leadership experience in customer experience or growth initiatives. Broadband, telecommunications, or utility industry experience.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

The specific statements reflected in each section of this position description are not intended to be all-inclusive,

but rather the basic elements and criteria considered necessary in order to satisfactorily perform the duties

associated with the position.

Beacon Broadband, Inc. is an Equal Opportunity Employer.

Please inform Human Resources at 541-332-8835 or [email protected] if you require an accommodation in order to participate in the application process.

Apply to this job

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Coos-Curry Electric Cooperative, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Coos-Curry Electric Cooperative, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Coos-Curry Electric Cooperative, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.