The posting
Salary: Up to $3800 Duration: Yearly renewable contract
Responsibilities:
- Support Manager in day-to-day cluster operations and SLA achievement
- Directly supervise ground operations, ensuring adherence to SOPs and service standards
- Assist in rostering, deployment, and manpower adjustments based on operational needs
- Monitor ground performance and provide coaching to team members
- Report operational issues, risks, and incidents promptly to the Manager
- Conduct on-site checks to ensure compliance with engagement procedures
- Support in training coordination and onboarding of new staff
Requirements:
- Min Nitec/A Levels/Diploma/Degree with working experience in a similar capacity/field
- Strong interpersonal skills, able to motivate and support ground staff
- Detail-oriented, ensures SOPs and engagement standards are followed
- Hands on and willing to be on the ground when needed
- Flexible, can adjust plans quickly in response to operational needs
- Communicative, clear in giving instructions and reporting issues
- Supportive, acts as a bridge between ground staff and management
**We regret to inform that only shortlisted candidates would be notified.
Company Registration Number: 201622755N | EA License: 19C9859 | Registration Number: R24124511 Hui Yew Cheong



