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ClosedPosted 430 days ago

Owner Concierge

corporatewings1 open role

Where
Cleveland, OH, US

This posting closed on 2026-10-23. 1 other corporatewings posting is live.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. corporatewings postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 430 days ago

corporatewings median: 1 days open

The posting

Flexjet is seeking a highly polished and service-focused professional to join our Owner Services team as an Owner Concierge. As the primary point of contact for a portfolio of Flexjet Owners, this role is responsible for delivering a seamless, white-glove experience from booking through post-trip follow-up. From complex trip coordination to personalized service touches, the Owner Concierge ensures each journey reflects the excellence and attention to detail that defines the Flexjet brand.

This role requires a sophisticated understanding of luxury service, exceptional attention to detail, and the ability to anticipate and fulfill the unique needs of our high-net-worth clientele. As Flexjet continues to evolve as a full lifestyle brand, our Owner Concierge plays a critical role in curating elevated, seamless journeys in the air and beyond.

DUTIES & RESPONSIBILITIES

  • Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey.
  • Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences.
  • Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism.
  • Maintain detailed and up-to-date Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented.
  • Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind.
  • Conduct pre-trip quality assurance checks to uphold Flexjet’s white-glove standards.
  • Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience.
  • Lead the Owner journey from initial booking through billing, including both domestic and international travel, with a commitment to excellence at every stage.
  • Act as the internal expert on assigned Owners, serving as the primary resource for preferences, travel patterns, and service nuances.
  • Review and approve catering and special requests, curating onboard experiences that exceed expectations.
  • Deliver intentional surprise-and-delight moments that elevate the Owner experience and reflect Flexjet’s luxury service ethos.
  • Partner with Sales leadership on tours, retention strategies, and relationship management for high-value clients.
  • Perform additional duties and responsibilities as assigned in support of Flexjet’s mission of service excellence.

REQUIRED SKILLS & ATTRIBUTES

  • Impeccable communication skills with a polished, service-forward approach.
  • Strong attention to detail, with the ability to anticipate needs and multitask in a fast-paced, high-touch environment.
  • Composed, solutions-driven, and professional under pressure.
  • Prior experience serving VIP or high-net-worth clients within luxury travel, hospitality, or private aviation.
  • Highly collaborative and adaptable, with a team-first mindset.

EDUCATION & EXPERIENCE

  • Associate’s degree (A.A.) or equivalent experience in luxury hospitality, aviation, or high-end client services required, advanced education or certifications in business or service management a plus.
  • 2-4 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
  • Proven track record of delivering personalized service and building trusted relationships with high-net-worth clients.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.

SCHEDULE & POSITION EXPECTATIONS

  • Schedule: Full-time, front half or back half of the week at our Global Headquarters in Cleveland, OH.
  • Available to support the team during evenings, weekends, and holidays as needed
  • Flexibility required to support a 24/7/365 operation

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