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Open nowPosted 203 days ago

Director of Operations

cost-effective-equipment1 open role

Where
United States
Work mode
Remote
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Your applicationOpen nowDirector of Operationscost-effective-equipment · United States

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 203 days ago

The posting

About Cost Effective Equipment

Cost Effective Equipment helps customers get the equipment they need—reliably, efficiently, and at a great value. We focus on operational excellence, strong vendor and customer partnerships, and continuous improvement across our processes. ## Role Overview

As Director of Operations, you will own day-to-day operational performance and help build the systems, processes, and team rhythms that enable scalable growth. This role is ideal for an early-career operations leader (0–5 years) who thrives in a hands-on environment, enjoys solving messy problems, and can translate goals into clear execution across people, process, and tools. ## What You’ll Do

  • Lead and improve end-to-end operational workflows (order-to-delivery, scheduling, inventory/asset flow, service coordination, returns, and issue resolution as applicable)
  • Establish operating cadence: daily/weekly metrics reviews, prioritization, and cross-functional coordination
  • Define and track KPIs (on-time delivery, cycle time, utilization, cost-to-serve, quality, customer satisfaction) and drive action plans to improve them
  • Identify bottlenecks and implement process improvements using SOPs, checklists, and automation where appropriate
  • Partner with Sales, Customer Service, Finance, and vendors to ensure smooth handoffs and consistent customer experience
  • Own vendor and partner performance management (SLAs, scorecards, escalation paths, and continuous improvement)
  • Support forecasting and capacity planning to ensure staffing, equipment, and logistics align with demand
  • Build and maintain documentation: SOPs, training materials, and operational playbooks
  • Lead, coach, and develop team members; set clear expectations and accountability
  • Drive operational readiness for growth initiatives (new locations, new product lines, new systems, or new service offerings)

What Success Looks Like (First 90 Days)

  • Develop a clear understanding of current workflows, pain points, and performance baselines
  • Implement a simple, consistent KPI dashboard and operating cadence
  • Deliver quick-win improvements that reduce delays, rework, or customer escalations
  • Document core SOPs and clarify ownership across key processes
  • Create a prioritized roadmap for operational improvements over the next 2–3 quarters

Required Qualifications

  • 0–5 years of experience in operations, logistics, supply chain, field services, customer operations, or a similar environment
  • Demonstrated ability to improve processes and drive measurable results
  • Strong analytical skills and comfort working with data (spreadsheets, dashboards, KPIs)
  • Excellent communication skills and ability to coordinate across teams and external partners
  • Bias for action: comfortable rolling up your sleeves and executing in a fast-moving environment
  • Ability to create structure—SOPs, workflows, and accountability—without overcomplicating

Preferred Qualifications

  • Experience in equipment, rentals, distribution, logistics, or service operations
  • Familiarity with Lean/continuous improvement concepts (e.g., root cause analysis, 5 Whys, Kaizen)
  • Experience implementing or improving tools such as ERP, WMS, TMS, CRM, or ticketing systems
  • People leadership experience (formal or informal), including training and performance coaching

Key Skills

  • Operational leadership and execution
  • Process design and documentation (SOPs)
  • KPI development and performance management
  • Cross-functional collaboration
  • Vendor/partner management
  • Problem solving and root cause analysis
  • Project management and prioritization
  • Customer-first mindset

Work Location

United States (location and travel expectations may vary based on business needs). ## Why This Role

This is a high-impact opportunity to shape how operations run day-to-day and to build scalable systems that support growth. You’ll have broad ownership, visibility into the business, and the chance to make improvements that customers and teams feel immediately.

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