The posting
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. As Transformation Manager, you’ll turn Costa’s transformation priorities into clear, actionable delivery plans that achieve measurable business outcomes. You’ll lead complex, cross-functional programmes, coordinating people, processes, data and technology while managing dependencies, risks, governance and business readiness to ensure change is successfully delivered, adopted and its benefits realised. Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Transformation Manager, there’s never been a better time to join. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) An annual discretionary bonus scheme, based on business results and individual contribution.
A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
50% discount in all Costa-owned stores, and 25% off in other participating stores
Private medical cover thanks to our Private Healthcare scheme
And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Transformation Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
Turning strategic priorities into clear, actionable plans that deliver measurable business outcomes. Leading complex transformation programmes across people, process, data and technology. Building alignment across teams, functions and partners to keep change moving forward. Managing risks, dependencies and governance to ensure successful delivery and adoption. Creating lasting impact by embedding new capabilities, ways of working and continuous improvement.
Who you are It’s your unique ingredients we’re interested in:
Proven experience leading complex, cross-functional transformation or change programmes from planning through to implementation and adoption. Strong programme management capability, including integrated planning, governance, dependency management, risk and benefits tracking. Confident working in a matrix organisation, influencing stakeholders and driving alignment without direct authority. Experience delivering change across business processes, data, digital technology, ERP, planning or procurement, ideally within a retail or FMCG environment. Commercially minded, with the ability to create clarity from ambiguity, constructively challenge and translate delivery into measurable business value.
Where you’ll work: Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas. We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life. For any reasonable adjustments and general queries, please get in touch with the recruitment team.
