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Executive Housekeeper
Department: Housekeeping Reports To: General Manager / Assistant General Manager FLSA Status: Exempt Position Type: Full-Time
Position Overview
The Executive Housekeeper is responsible for leading the Housekeeping Department and ensuring all guest rooms, public areas, back-of-house spaces, laundry operations, and related service areas are maintained to the highest standards of cleanliness, presentation, safety, and guest satisfaction.
This role is responsible for supervising housekeeping team members, managing daily room assignments, inspecting rooms and public spaces, maintaining inventory and supplies, controlling labor and expenses, supporting brand standards, and ensuring a consistent, elevated guest experience.
The Executive Housekeeper serves as a key member of the hotel leadership team and works closely with Front Office, Maintenance, Food & Beverage, Sales, and the General Manager to ensure smooth daily hotel operations.
Essential Duties and Responsibilities
Guest Room & Public Area Cleanliness
- Ensure all guest rooms, bathrooms, corridors, elevators, public areas, offices, restrooms, meeting spaces, and back-of-house areas are cleaned and maintained according to hotel and brand standards.
- Conduct daily inspections of guest rooms, VIP rooms, stayovers, vacant clean rooms, and public spaces.
- Ensure rooms are properly released into inventory only after inspection and approval.
- Monitor cleanliness scores, guest comments, and service issues, and implement corrective action when needed.
- Follow up immediately on guest concerns related to cleanliness, housekeeping service, room condition, or amenities.
Department Leadership
- Hire, train, coach, schedule, supervise, and evaluate housekeeping and laundry team members.
- Lead daily housekeeping meetings or pre-shift huddles to communicate occupancy, VIP arrivals, special requests, priorities, and service standards.
- Hold team members accountable for productivity, quality, attendance, safety, and professional conduct.
- Provide ongoing training in cleaning procedures, chemical use, room standards, linen handling, guest interaction, and safety practices.
- Foster a positive, respectful, and team-oriented work environment.
Room Management & Daily Operations
- Assign daily room boards based on occupancy, arrivals, departures, stayovers, VIPs, and staffing levels.
- Monitor room status throughout the day and communicate updates with the Front Office.
- Ensure all rooms are turned in a timely manner to support check-in, group arrivals, early arrivals, and sold-out nights.
- Coordinate with Maintenance to identify and resolve room defects, out-of-order rooms, preventative maintenance needs, and guest room issues.
- Ensure all lost and found items are properly logged, secured, and handled according to company policy.
Laundry & Linen Control
- Oversee laundry operations to ensure proper washing, drying, folding, storage, and par levels of linen and terry.
- Monitor linen quality and remove stained, damaged, or unusable items from circulation.
- Maintain proper inventory of sheets, towels, robes, blankets, mattress pads, and related items.
- Manage linen replenishment needs and communicate shortages or purchasing needs to management.
Inventory, Supplies & Cost Control
- Maintain proper par levels for cleaning supplies, guest supplies, amenities, chemicals, paper products, uniforms, and equipment.
- Place supply orders according to budget, occupancy needs, and approval procedures.
- Monitor departmental expenses and assist in controlling labor, supply usage, linen loss, and chemical costs.
- Ensure proper storage, labeling, and handling of all cleaning products and chemicals.
- Conduct regular inventories and maintain accurate records.
Brand Standards & Quality Assurance
- Ensure compliance with all company, ownership, and brand standards.
- Prepare the department for brand audits, QA inspections, ownership visits, and internal reviews.
- Maintain proper documentation, checklists, inspection logs, training records, and corrective action plans.
- Implement action plans to improve cleanliness scores, guest satisfaction, and operational consistency.
Safety & Compliance
- Ensure all team members follow safety procedures, OSHA guidelines, chemical handling requirements, bloodborne pathogen procedures, and proper lifting techniques.
- Report and document workplace injuries, hazards, maintenance concerns, and security issues immediately.
- Ensure housekeeping carts, storage rooms, closets, laundry areas, and workspaces are clean, organized, and safe.
- Maintain compliance with key control, guest privacy, lost and found, and security procedures.
Leadership Expectations
The Executive Housekeeper is expected to:
- Lead by example with professionalism, urgency, accountability, and attention to detail.
- Maintain a visible presence throughout the hotel.
- Communicate clearly with other departments and hotel leadership.
- Take ownership of cleanliness standards and guest satisfaction.
- Address performance issues promptly and professionally.
- Support a culture of service, teamwork, pride, and operational excellence.
Required Qualifications
- Previous housekeeping leadership experience in a hotel or hospitality environment preferred.
- Strong knowledge of guest room cleaning standards, laundry operations, and hotel cleanliness expectations.
- Ability to lead, train, motivate, and hold team members accountable.
- Strong organizational, time management, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic computer skills and ability to use hotel systems, scheduling tools, email, and reporting platforms.
- Ability to work flexible hours, including weekends, holidays, and high-demand periods.
Preferred Qualifications
- Experience in a Marriott, Hilton, Hyatt, IHG, or full-service hotel environment.
- Previous experience with brand audits, quality assurance inspections, or guest satisfaction improvement plans.
- Bilingual communication skills are a plus.
- Experience with housekeeping productivity tracking, inventory control, and labor management.
Physical Requirements
- Must be able to stand, walk, bend, reach, lift, push, and pull for extended periods.
- Must be able to lift up to 25–50 pounds as needed.
- Must be able to push and pull housekeeping carts, linen bins, and equipment.
- Must be able to work in guest rooms, laundry areas, storage rooms, public areas, and back-of-house environments.
- Must be able to safely use cleaning chemicals and equipment.
Performance Expectations
Success in this role will be measured by:
- Guest room cleanliness and inspection scores.
- Guest satisfaction and cleanliness-related comments.
- Timely room readiness and communication with Front Office.
- Proper staffing, scheduling, and labor control.
- Inventory and supply management.
- Team member training, retention, and accountability.
- Compliance with brand standards, safety procedures, and company policies.
Work Schedule
The Executive Housekeeper must maintain a flexible schedule based on business needs, occupancy, group arrivals, special events, and hotel operations. This position may require mornings, evenings, weekends, holidays, and emergency response as needed.
Equal Employment Opportunity Statement
The hotel is an equal opportunity employer and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
