The posting
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Senior Product Manager, Coupa AI Document Intelligence at Coupa:
We are on a mission to automate how businesses transact. As the Senior Product Manager for AI Products, you will play a critical role in shaping the future of Coupa’s next-generation AI capabilities. You will provide product leadership to our Document Intelligence AI Data Capture area, expand on our highly successful proprietary T-LLM predictive models and continue to bring state-of-the-art in machine learning.
This is a high-impact role at the intersection of product innovation, AI/ML strategy, and enterprise workflow transformation. You’ll work cross-functionally with engineering, data science, design, and go-to-market teams to turn customer needs and AI advancements into tangible product value. You will play a key role in building intelligent, autonomous capabilities that streamline procurement and finance processes—leveraging Coupa’s platform, proprietary data, and community intelligence in a secure and scalable way.
What You’ll Do
- Own and execute the product vision Coupa’s Document Intelligence AI products and capabilities, with a focus on building intelligent, autonomous software that enhance procurement, sourcing, and spend workflows
- Embed into Data Science Research and AI Platform product teams - we work within the product delivery model and collaborate daily, continuously validate hypotheses, and iterate.
- Work with high-caliber AI talent that builds proprietary AI technology, leverage top-tier research infrastructure, including clusters of high-end GPUs and large-memory machines, to run ambitious experiments at real-world scale.
- Partner closely with UX research and design teams to craft delightful and reliable AI experiences that are intuitive, context-aware, and action-oriented; engage with customers and customer facing teams to get deep customer insights.
- Translate cutting-edge AI technologies (LLMs, embeddings) into practical, user-friendly product features that drive measurable business outcomes
- Define and monitor product success metrics such as model precision, response relevance, adoption rates, and user satisfaction
- Align and coordinate with cross-functional teams including engineering, GTM, customer success, and product marketing to ensure successful launch and adoption
- Evangelize and advocate internally and externally for complex and sometimes difficult-to-explain technologies
- Drive products through all stages of design, building, and long-term adoption
- Ruthless prioritization of different organizational priorities to achieve maximum impact
- Continuously improve how we deliver digital products
What You Will Bring to Coupa
- 5+ years of product management experience, with at least 2 years focused on AI/ML, or enterprise automation building or managing AI/ML or AI products, with a strong understanding of LLMs, RAG pipelines, embeddings, and agentic AI design.
- Ability to translate complex technical concepts into clear product requirements and user-centric experiences
- A track record of collaborating with cross-functional teams — especially data science, ML engineering, and UX design — to deliver AI-powered features at scale
- Strong product thinking, with the ability to identify high-impact use cases and prioritize AI capabilities that drive real business value
- Curiosity and adaptability to stay ahead in a fast-evolving AI landscape, proactively learning about emerging models, tooling, and design patterns
- Excellent communication and storytelling skills — both to align internal teams and to articulate product value to stakeholders
- Experience with agile principles, iterative development, and launching experimental or MVP AI capabilities
- Deep empathy for end users and a passion for crafting intelligent, intuitive, and trustworthy AI interactions
- Have an innovative and entrepreneurial mindset, but a “willingness to do the dirty work” attitude
- Experience working cross-functionally in SaaS organizations with product management teams, structuring and analyzing data to yield interpretable, actionable insights.
- Proven ability to influence cross-functional teams without formal authority
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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