Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

Director, Implementation

Courier Health17 open roles

Pay
$170,000 – $210,000 a year
Where
New York, New York, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, ImplementationCourier Health · New York, New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Courier Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Courier Health postings stay open a median of 7 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 8 days ago

Courier Health median: 7 days open

The posting

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Come Build with Us

We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here.

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and every customer we bring live is another set of patients we reach. We are now signing more programs than any one person can implement, which makes the capacity and quality of the implementation team the real constraint on how fast our mission travels. This role owns that.

Reporting to the Head of Implementation, you will lead and grow a team of Implementation Managers and Associates taking pharma and life sciences clients from kickoff through go-live and hypercare. You're a player-coach: alongside leading the team, you'll play a critical role in our most strategic enterprise launches, because the person setting the standard should stay close to the work.

This is a build job, not a maintenance job. The methodology, the phase gates, the metrics that tell us whether time-to-live is actually improving: most of it is still being written, and you will help write it. If you have run enterprise implementations well and want to turn what you know into a function that outlasts you, this is the seat.

What You'll Build

A team that owns outcomes. You will lead a team of Implementation Managers and Associates running high stakes launches for pharma and life sciences clients. You will set the bar for how we run an engagement, coach to it in weekly one on ones and account reviews, and step into the escalations that need you. Your people should come out of every launch better at the next one.

Launches that land on time, across a portfolio. You own delivery for the whole book, not a single account: scope, timeline, risk, and executive communication across engagements spanning client IT, hub operations, and specialty pharmacy partners. You'll track delivery KPIs including on-time launch rate, implementation CSAT, and project budget management, and make sure every launch hands off cleanly to the Engagement team. Risks surface early and get driven to resolution across internal and external teams. No surprises at go-live.

Deliverables that are client-ready before they leave the building. You'll review your team's discovery notes, solution designs, and project plans so that what reaches a client reflects Courier Health at its best, while building the platform and data-model judgment in your team that lets them get there without you over time.

Refining the playbook that makes every launch faster. Templates, phase gates, solution design patterns, project tooling, and reporting that shows where time actually goes. You will partner with leadership to iterate and improve our methodology and keep sharpening it as the programs get bigger and more complex.

A bench that grows ahead of the pipeline. You will hire, coach, onboard, and ramp the Implementation team we need for next year's customer base, giving structured feedback, supporting career growth, and building the capacity model that tells us when to hire and where to staff. You will also carry what the team learns back to Engineering and Product, advocating for the platform capabilities that make implementations shorter.

What Makes You Successful

  • 10+ years in customer-facing implementation, professional services, solutions delivery, or technical program management at a B2B SaaS company.
  • 2+ years managing implementation, delivery, or professional services talent. You have given hard feedback and watched someone get better because of it.
  • A track record of personally owning complex, multi-phase enterprise implementations end to end, with multiple client stakeholders and parallel technical workstreams.
  • Strong technical fluency. You can hold your own on API integrations, data mapping, system architecture, and configuration logic with client engineering teams. Coding is not required. Technical depth is essential.
  • Platform and data-model expertise deep enough to review your team's configuration and solution-design decisions and catch issues before they reach a client.
  • Proven ability to work with senior client executives on high-stakes, time-sensitive issues, including the conversations nobody wants to have.
  • Evidence that you have contributed to building process where none existed. A methodology, a set of phase gates, or a tooling change that a team adopted and kept.
  • Excellent project management instincts, with demonstrated ability to manage team capacity and utilization across a portfolio of active engagements, not just your own workload.
  • Excellent written and verbal communication, with the ability to translate complex technical concepts for non-technical audiences.
  • High emotional intelligence, curiosity, and empathy. You build trust with executive and technical stakeholders alike, and with the people who report to you.
  • Comfortable coaching teammates through difficult client conversations and giving direct, specific feedback on client-facing work.
  • Comfortable operating with autonomy and ambiguity at an early-stage company.
  • Able to travel periodically for on-site client engagements, roughly 10 to 20%.
  • Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients.

Bonus points if:

  • You know patient support programs, hub services, or specialty pharmacy workflows firsthand.
  • You have worked with CRM platforms (Salesforce, Veeva) or healthcare interoperability standards.
  • You've built or contributed to playbooks, training materials, or onboarding programs for a team.
  • You have helped scale an implementation or professional services team at a high-growth health tech or pharma tech company.
  • You hold a PMP or equivalent project management certification.

Benefits

  • 100% paid employee health benefit options (including medical, dental, and vision)
  • 401(k) with employer funded match
  • Unlimited Vacation
  • Commuter Benefits
  • Paid parental leave
  • Catered lunch on Fridays
  • Wellness stipend

Compensation

The annual salary range for the target level for this role is $170k – $210k + equity + benefits, including medical, dental, and vision. This role is also eligible for performance-based variable compensation. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Courier Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Courier Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Courier Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.