Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 53 days ago

Director, Client Operations

CourtAvenue25 open roles

Pay
$135,000 – $160,000 a year
Where
Office - Minneapolis, MN
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Client OperationsCourtAvenue · Office - Minneapolis, MN

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CourtAvenue's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. CourtAvenue postings stay open a median of 2 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 53 days ago

CourtAvenue median: 2 days open

The posting

CourtAvenue is a company of industry experts accelerating digital transformation for the world's most ambitious companies.

At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless, dedicated, and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement.

The Director, Client Operations owns delivery for complex, large-scale client engagements, applying disciplined program management to ensure work is delivered on scope, cost, time, and quality. This person is a strategic partner as much as a delivery lead. Someone clients trust, who can navigate ambiguity across multiple stakeholders, and who helps grow the relationship alongside our Business Innovation team.

This is a high-visibility role for CourtAvenue as we grow our presence in Minneapolis. Delivery discipline and stakeholder management aren't nice-to-haves here, they're what earns and keeps our accounts. We need someone who has run programs at this scale before, brings structure and calm when things get complicated, and can build the kind of trust with our clients that outlasts any single project.

Responsibilities

  • Own end-to-end delivery for one or more engagements: scope, cost estimation, risk management, and status reporting
  • Serve as the primary senior point of coordination across internal teams and any external partners, resolving scope and ownership ambiguity as it surfaces
  • Run recurring governance cadences including status reporting, prioritization, and dependency management to keep cross-functional work aligned and unblocked
  • Support change management workstreams as needed: help assess organizational readiness, contribute to adoption planning, and ensure client teams are equipped to sustain platform implementations post-launch
  • Serve as a trusted point of contact for clients, building credibility as a strategic partner and not just a delivery lead
  • Partner with Business Innovation leadership to identify and pursue opportunities to deepen and grow client relationships
  • Lead, mentor, and develop project managers supporting your engagements
  • Serve as escalation point for project teams; identify and resolve issues, manage risk, and execute mitigation plans
  • Ensure consistent application of program management methodology, controls, and delivery standards across engagements
  • Communicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership
  • Contribute to new business and pitch initiatives that support pipeline growth

Requirements

  • 9 to 12+ years of project/program management experience, with at least 5 years in an agency or consultancy delivering for enterprise clients
  • Demonstrated experience leading large, multi-workstream programs involving multiple stakeholders, vendor partners, and technical delivery teams
  • Technical PM background delivering CMS or enterprise content platform implementations (e.g., headless CMS, DXP, or composable content architecture)
  • Executive presence and communication skills: able to present delivery status and strategic recommendations to executive level stakeholders with equal fluency
  • Experience running Agile/Scrum delivery for technical platform implementations; comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams

Preferred Qualifications

  • Experience leading or supporting change management workstreams on technology platform implementations (e.g., organizational readiness, adoption planning, post-launch enablement)
  • Hands-on delivery or oversight experience with one or more enterprise content platforms (e.g., Adobe Experience Cloud, Contentful, Optimizely, or similar composable/DXP tools) is a plus, not a requirement
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CourtAvenue's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CourtAvenue's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CourtAvenue's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.