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Open nowPosted 395 days ago

Hotel Front Desk Agent

Courtyard by Marriott - Boone8 open roles

Where
Boone, NC, US
Work mode
On site
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Your applicationOpen nowHotel Front Desk AgentCourtyard by Marriott - Boone · Boone, NC, US

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 395 days ago

The posting

Job Title: Front Desk Guest Service Agent Department: Front Office Reports To: Front Office Manager / Hotel Manager Location: Courtyard Marriott – Boone, NC Employment Type: Full-Time / Part-Time Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AM

About Us:

We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.

Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.

Position Summary:

The Front Desk Guest Service Agent is the fulcrum of our property—the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

Key Responsibilities:

  • Answer incoming phone calls promptly and courteously
  • Make, modify, and confirm guest reservations accurately
  • Check guests in and out efficiently while providing a warm welcome and farewell
  • Handle guest complaints and requests with professionalism and care
  • Adhere strictly to Marriott’s Steps of Service and brand standards
  • Manage transactions accurately using the property management system
  • Oversee stocking and cleanliness of The Market area
  • Assist guests by providing information about local attractions, dining, and directions
  • Collaborate with all departments to ensure seamless guest experiences

Requirements:

  • Previous hospitality experience is a plus but not required
  • Positive attitude, strong communication skills, and commitment to excellent customer service
  • Ability to work various shifts including day, evening, and night audit
  • Dependability and ability to multitask in a fast-paced environment
  • Basic computer skills and comfort learning property management software

Perks & Benefits:

  • Great associate discounts on hotel stays and dining worldwide
  • 401(k) plan, health insurance, and paid vacation available after one year
  • Overtime and holiday pay at time-and-a-half
  • Cross-training and promotion opportunities within the hotel
  • Supportive culture valuing work-life balance
  • A proven path for career growth—leaders at this hotel started in roles just like this one

Why Join Us?

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.

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