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Open nowFirst seen 4 hours ago

Front Office Manager

courtyardbymarriottrichmonddowntown6 open roles

Where
Richmond, CA
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Your applicationOpen nowFront Office Managercourtyardbymarriottrichmonddowntown · Richmond, CA

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  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 4 hours ago

The posting

Front Office Manager

Courtyard by Marriott Richmond Berkeley Richmond, CA

Full-time

Job Overview

Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination.

Responsibilities

  • Oversee daily front office operations, including front desk, guest services, and night audit
  • Lead, train, and mentor front desk associates to deliver outstanding guest service
  • Ensure efficient check-in/check-out processes and resolve guest concerns professionally
  • Maintain compliance with Marriott brand standards and company policies
  • Create and manage staff schedules, payroll, and coverage

Team Leadership & Culture

  • Promote a positive, inclusive, and high-performing work environment
  • Drive team engagement, morale, and retention through coaching, recognition, and feedback
  • Lead by example in professionalism, service, and teamwork
  • Conduct staff meetings, training sessions, and performance evaluations
  • Support employee development and address concerns proactively

Group Reservations & Coordination

  • Oversee group reservations, room blocks, and special booking requirements
  • Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
  • Coordinate with sales and event teams to ensure seamless group arrivals and departures
  • Monitor group pick-up, rooming lists, and last-minute changes
  • Ensure proper billing setup, routing, and guest experience for group stays

Financial & Administrative Duties

  • Manage accounts receivable (AR), including tracking outstanding balances and follow-ups
  • Prepare and process invoices for corporate accounts, group bookings, and extended stays
  • Ensure accurate billing, folio reconciliation, and guest account management
  • Coordinate with accounting on payments, discrepancies, and reporting
  • Handle cash management, audits, and front office financial reporting
  • Monitor guest satisfaction scores and online reviews; drive improvements
  • Collaborate with housekeeping, maintenance, and sales teams for seamless operations

Qualifications

  • 2+ years of front office supervisory or management experience in hospitality
  • Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required
  • Strong leadership skills with a focus on team engagement and culture
  • Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar)
  • Excellent communication, organizational, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Flexible schedule, including evenings, weekends, and holidays
  • High school diploma required; hospitality or business degree preferred

Compensation & Benefits

  • Competitive salary (based on experience)
  • Health, dental, and vision insurance available
  • Paid time off
  • Marriott employee travel discounts
  • Career advancement opportunities within the Marriott brand

About Us

Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.

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