The posting
You should join our team if you believe… That first impressions and lasting farewells define the guest experience. That genuine hospitality begins with making every guest feel welcomed, recognized, and valued. That every interaction is an opportunity to anticipate needs, solve problems, and create meaningful connections. That professionalism, attention to detail, and empathy transform ordinary stays into memorable experiences. That collaboration between Front Office, Housekeeping, Engineering, Food & Beverage, and every hotel department creates seamless hospitality. That every guest deserves personalized service that reflects the warmth and excellence of Coury Hospitality.
You’re a great fit for this role if you love… Welcoming guests with warmth, professionalism, and genuine enthusiasm while creating an exceptional first impression. Managing guest arrivals and departures through accurate, efficient check-in and check-out procedures. Providing personalized recommendations about hotel amenities, dining options, local attractions, and services to enhance each guest’s stay. Anticipating guest needs and responding promptly to questions, requests, and service opportunities with confidence and care. Processing room assignments, upgrades, billing adjustments, and special requests while maintaining accuracy and attention to detail. Handling guest payments, credit card transactions, and cash procedures in accordance with company policies. Maintaining accurate guest reservations, profiles, and confidential information using the property’s management system. Partnering with Housekeeping, Engineering, Food & Beverage, and other hotel departments to ensure rooms are ready and guest requests are fulfilled. Resolving guest concerns with empathy, professionalism, and sound judgment while escalating issues when appropriate. Maintaining a polished, organized, and welcoming front desk and lobby environment throughout every shift. Supporting hotel safety, security, privacy, and emergency procedures while protecting the comfort and well-being of every guest. Taking pride in creating arrival and departure experiences that encourage guests to return again and again.
We’re excited to have you join us because… You understand that the Front Desk is the heart of the guest experience. You thrive in a fast-paced environment while maintaining professionalism, composure, and attention to detail. You communicate confidently and compassionately with guests and teammates alike. You enjoy solving problems and creating positive outcomes for every guest. You are organized, dependable, and able to manage multiple priorities with accuracy. You understand the importance of discretion, guest privacy, and confidentiality. You bring energy, professionalism, and a genuine passion for hospitality to every shift. You believe exceptional service is built on meaningful connections and thoughtful attention to every detail.
Education and Experience High school diploma or equivalent required. Previous Front Desk, Guest Services, hotel, or hospitality experience preferred. Luxury, boutique hotel, or upscale hospitality experience preferred. Experience using a property management system (PMS) and basic computer applications preferred. Excellent verbal and written communication skills. Strong organizational, multitasking, and problem-solving abilities. Ability to handle guest concerns with professionalism, empathy, and sound judgment. Ability to work independently while contributing to a collaborative team environment. Ability to work flexible hours, including mornings, evenings, weekends, holidays, and overnight shifts based on business needs. Bilingual English/Spanish communication skills preferred, but not required.
Work Environment and Physical Requirements Ability to stand, walk, sit, bend, reach, and move throughout the shift. Ability to operate computers, telephones, payment systems, and standard office equipment. Ability to maintain focus while multitasking in a fast-paced Front Office environment. Ability to occasionally lift, carry, push, or pull up to 20 pounds. Ability to work in guest-facing environments while maintaining professionalism, confidentiality, and exceptional service standards. Must wear required personal protective equipment as required by job responsibilities.
Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Additional duties may be assigned based on business needs. We are an equal opportunity employer.
