The posting
Night Auditor HGI Ybor is hiring for a Night Auditor. You should join our team if you believe... That exceptional hospitality doesn't stop when the sun goes down. That the Night Auditor plays a critical role in ensuring smooth hotel operations, financial accuracy, and guest satisfaction. That every guest deserves a warm welcome, attentive service, and a sense of security, no matter what time they arrive. That attention to detail matters, from balancing daily transactions to ensuring accurate guest accounts and financial reports. That great Night Auditors are dependable, resourceful, and confident in making decisions independently. That strong communication between Front Office, Housekeeping, Maintenance, Accounting, and leadership keeps the hotel running smoothly. That a successful overnight shift sets the stage for an exceptional guest experience the following day. You're a great fit for this role if you love... Welcoming guests, managing late-night check-ins, and providing exceptional service throughout the overnight hours. Performing daily night audit procedures, reconciling financial transactions, and ensuring accurate reporting of hotel revenue. Reviewing guest accounts, verifying room charges, processing payments, and resolving billing discrepancies. Balancing cash drawers, credit card transactions, and other payment records according to established procedures. Preparing and distributing daily financial, occupancy, and operational reports to hotel leadership. Monitoring hotel operations overnight, responding to guest requests, and ensuring a safe and welcoming environment. Handling guest concerns with professionalism, empathy, and confidence, even when unexpected situations arise. Managing reservations, room assignments, guest requests, and early departures using the hotel's property management system. Partnering with Front Office and other departments to communicate overnight activities, guest concerns, maintenance needs, and important updates. Maintaining a clean, organized, and welcoming lobby and front desk area throughout the shift. Taking initiative during quieter overnight hours to complete administrative tasks, prepare for morning operations, and identify opportunities to improve the guest experience. Creating UNMATCHED MOMENTS for guests, even when the rest of the world is asleep. We're excited to have you join us because... You understand that the Night Auditor is both a hospitality professional and an important part of the hotel's financial operations. You know how to balance exceptional guest service with accuracy, organization, and operational responsibilities. You can work independently, make sound decisions, and remain calm under pressure. You have strong attention to detail and take pride in ensuring financial records and guest accounts are accurate. You are comfortable using technology, learning new systems, and troubleshooting challenges as they arise. You communicate clearly and professionally with guests, team members, and hotel leadership. You bring reliability, integrity, and a service-first mindset to every shift. You understand the importance of confidentiality when handling guest information, payment details, and financial records. You are proactive in identifying potential issues and resolving them before they impact the guest experience. You believe that even behind-the-scenes work can make a meaningful difference in creating memorable stays. Education and Experience Previous hotel Front Desk, Night Audit, or guest service experience preferred. Previous experience with hotel property management systems preferred. Experience with cash handling, payment processing, and financial reconciliation preferred. Strong mathematical skills and attention to detail when reviewing financial transactions and reports. Basic knowledge of accounting procedures, daily revenue reporting, and guest billing preferred. Ability to communicate clearly and professionally with guests, team members, and leadership. Strong organizational, problem-solving, and time-management skills. Ability to work independently with minimal supervision while maintaining established hotel standards. Proficiency with computers, email, and Microsoft Office applications preferred. Ability to handle confidential guest and financial information with discretion and professionalism. Ability to work overnight hours, including weekends and holidays, based on business needs. Bilingual English/Spanish communication skills preferred, but not required. Work Environment and Physical Requirements Ability to stand, walk, sit, bend, reach, and move throughout the shift. Ability to work primarily in the Front Office, lobby, and other guest-facing areas of the hotel. Ability to operate computers, telephones, payment terminals, and standard office equipment. Ability to lift, carry, or move items such as guest luggage, packages, and office supplies as needed. Ability to remain alert, attentive, and professional throughout overnight working hours. Ability to respond appropriately to guest concerns, emergencies, and unexpected operational situations. Ability to work in a fast-paced hotel environment while maintaining accuracy, professionalism, and attention to detail. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
