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Open nowPosted today

DME Cust Service Rep Supervisor - (Houston)

CoxHealth510 open roles

Where
Houston, MO
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Your applicationOpen nowDME Cust Service Rep Supervisor - (Houston)CoxHealth · Houston, MO

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CoxHealth's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. CoxHealth postings stay open a median of 22 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

CoxHealth median: 22 days open

The posting

Facility:

Home Support Texas County: 1336 S Sam Houston Blvd, Houston, Missouri, United States of America, 65483






Department:

1299 DME Houston

Scheduled Weekly Hours:

40

Hours:

M-F 8a-4:30p plus after hours/on call coverage

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.
  • Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.Education: ▪ Required: High School Diploma or Equivalent ▪ Preferred: Graduate of an accredited respiratory program Experience: ▪ Required: 1 year managerial/supervisory experience ▪ Preferred: 1 year experience in the home medical equipment field Skills: ▪ Demonstrates effective communication methods and skills; uses current communication systems effectively. ▪ Markets and represents Home Support in a positive and professional manner at all times. ▪ Brings issues/concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team. ▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. ▪ Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. ▪ Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families. ▪ Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care. ▪ Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process. ▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys. ▪ Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully. ▪ Practices effective problem identification and resolution skills as a method of sound decision making. ▪ Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge. Licensure/Certification/Registration: ▪ Required: Active class E driver's license

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