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Open nowPosted 3 hours ago

Client Service Manager - Vodafone Business

CPM Ireland

Where
Dublin, County Dublin, Ireland
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Your applicationOpen nowClient Service Manager - Vodafone BusinessCPM Ireland · Dublin, County Dublin, Ireland

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CPM Ireland's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 3 hours ago

The posting

The focus of this senior leadership role is to provide visible and “hands-on” ownership of the client relationship, while leading the sales and operation teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM - Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our client. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

The Primary Responsibilities for This Role Are:

  • Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity
  • Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset
  • Oversee recruitment, training and compliance across the team
  • Optimise revenue and costs to ensure ROI targets are met for CPM and our clients
  • Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting
  • Generate new opportunities for revenue streams within the business
  • Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
  • Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights
  • Use reporting data to provide insights for the client to drive their business forward
  • Assist the business by participating in other group projects
  • Undertake to learn new ways of working to support evolving company needs and client expectations

Benefits:

  • Basic Salary up to €70,000
  • Commission - €15,000
  • Company Car
  • Fuel Card
  • Lunch Allowance

__________________________________________________________________________________

Qualifications:

  • Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment AND/OR two + years of experience in client or account management
  • Experience providing coaching and development support to a sales team
  • Strong IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint

Essential:

  • Passion for sales, with an ability to work both autonomously and create strong relationships
  • Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting
  • Ability to motivate others to perform at best-in-class levels
  • High attention to detail
  • Flexible in approach to work practices, including willingness for travel and field work as required
  • Commitment to continual personal and team development
  • Skill with coaching and developing people to maximise their motivation, performance and competencies
  • Strong time management and organisation skills
  • Initiative and ability to perform independently and without direct supervision
  • Problem solving skills and a drive to identify and implement new ways of working
  • Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues
  • Ability to influence decision makers to the benefit of CPM and clients

___________________________________________________________________________________

Measures of Success:

  • 100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance
  • On time, accurate reporting completion for both CPM and our clients
  • Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team
  • Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working
  • Drive revenue for the business by maintaining and growing where appropriate the client budget
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