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Open nowFirst seen 14 hours ago

Assistant Systems Manager

Crew Life at Sea736 open roles

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Your applicationOpen nowAssistant Systems ManagerCrew Life at Sea

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crew Life at Sea's own form.

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: first seen 14 hours ago

The posting

  • Performs computer operations as detailed in the shipboard Run Books, onboard and Intranet documentation and as requested by ship and shore side IT Management and Support Teams.
  • Responsible for logging reporting and documenting professionally all shipboard system changes, including but not limited to hardware, software, user access to systems and applications as required by SOX and Internal Audit.
  • Provide onboard support, preventive maintenance, maintenance for all company IT assets, applications, software and hardware, including but not limited to workstations, POS terminals, printers, scanners, peripheral attached devices, mobile devices, networking devices, servers and related hardware.
  • User requests must be responded promptly and professionally according to onboard working schedule and business priority.
  • Critical calls, issues or requests - high impact on revenue, guest satisfaction, ship operation - must be responded promptly and professionally 24/7.
  • Non-Critical calls, issues or requests must be acknowledged and attended according to onboard advertised IT department operational schedule.
  • Takes direction from Systems Manager as to division of responsibilities and assignments.
  • Establish and maintain regular written and in-person communications with the System Manager of all activities.
  • Responsible for advising Systems Manager any shipboard changes that might affect the IT operations of systems. Keep Systems Manager apprised of the status of all pending issues and support requests.
  • Provides users support and assist in use of common PC software and specialized Property Management Systems.
  • Ensure copyright policies and infringements are not being violated and would be against best practices and company policy. Report all violations to the System Manager.
  • Maintaining an updated inventory of spare parts and ensuring that all spare equipment is in good working order.
  • Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility.
  • Keep current with directions, procedures, technical documentation and trainings provided by business as well as the latest technology advancements.
  • Responsible for an end of contract turnover report and training (if necessary) of shipboard systems for the next ASM assuming the role; Report to include, but not limited to, any pending user request or projects in progress.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
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