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Open nowPosted 5 days ago

Student Experience Associate – Mandarin-Speaking

crimsonacademy57 open roles

Where
Bangkok, Thailand; Kazakhstan; Sydney, Australia; Texas City, United States; Toronto, Canada; London, United Kingdom; Rio de Janeiro, Brazil; Dubai, United Arab Emirates; Wellington, New Zealand; Mumbai, India
Work mode
Remote
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Your applicationOpen nowStudent Experience Associate – Mandarin-Speakingcrimsonacademy · Bangkok, Thailand; Kazakhstan; Sydney, Australia; Texas City, United States; Toronto, Canada; London, United Kingdom; Rio de Janeiro, Brazil; Dubai, United Arab Emirates; Wellington, New Zealand; Mumbai, India

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 5 days ago

The posting

CGA Student Experience Associate - Mandarin Speaker

Summary:

Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance. This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience.

This role is specifically to support the students and families whose primary language is Mandarin.

Responsibilities:

Student and Parent Support:

  • Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.
  • Ensure students and parents feel supported and receive timely responses to their queries.
  • Provide personalized solutions considering the student's goals, academic performance, and potential barriers.

Communication and Relationship Building:

  • Regularly check in with students and parents throughout the year, serving as their primary point of contact.
  • Maintain effective communication channels, including WeChat, WhatsApp, Email, and be able to manage calls on zoom.

Administrative Tasks:

  • Carry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.
  • Utilize and maintain our administrative and educational online systems.

Onboarding and Orientation:

  • Run and improve the parent/student onboarding process.
  • Organize orientation sessions for new students and check-in calls with students and parents.
  • Localise these processes for the Chinese market taking into account feedback from families and the admissions team

Collaboration and Problem Solving:

  • Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.
  • Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.

Key Competencies:

  • Enthusiasm for supporting students, parents and their academic journey at CGA
  • Ability to work independently, prioritize effectively, and strategically solve problems.
  • Significant learning adaptability and strong grasp of technology and systems.
  • Building rapport and trust with stakeholders (admissions team, academic team, other CGA teams) and students and their families
  • Fluent written and verbal communication in English and Mandarin.
  • Collaborative spirit which is open to feedback
  • Strong time and stress management skills.
  • Empathy, resilience, solution-focused thinking
  • Attention to detail and a high degree of flexibility.

Working hours:

Full-time, 40 hours per week. The candidate should be available Tuesdays to Saturdays from 1 pm to 10 pm in the GMT+8 timezone, and be available once a week for a meeting outside of those hours to accommodate for our team meetings with people from different timezones.

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