The posting
Job Summary: This position is dedicated to the provision of concierge-level medical care, hospitality, and customer service to specific individual clients or specific locations for members, staff, and guests. The Acute Care Paramedic will provide quality and excellence in the delivery of emergency and preventative medical care and training services to patients and local providers. This role is critical in setting and exceeding delivery and service expectations for clients and team members. Essential Duties and Responsibilities:
Provides mentorship and training to local Security staff, EMRs, and Fire & Safety personnel in best practices aligned with U.S. NREMT, NAEMT, AHA standards, and team dynamics, ensuring excellence in medical policies and procedures.
Provides preventative, therapeutic, and emergency medical care to assigned clients, members, staff, and guests.
Coordinate’s medical referrals and consultations with U.S healthcare, local and remote physicians, including telemedicine consultations.
Maintains all supplies, medical equipment, and emergency response vehicles according to manufacturer’s recommendations and Company procedures.
Maintains inventory of all medical supplies and equipment on the property. Requests medications and supplies for restock through the correct channels.
Maintains electronic medical records system and reporting of all patient encounters.
Assists with developing or maintaining policies and procedures for all clinical operations including telemedicine capabilities and medical evacuations.
Completes monthly consolidated reports for clinical services provided as requested.
Generates and maintains accurate records for services rendered as requested.
Performs cleaning, care, and disinfection of the clinic and work area.
Ensures the area is safe by conducting inspections to ensure first aid kits are up to date, safety procedures are being followed, hazards are addressed, and incidents are reported
Develops and presents training programs for staff and clients as requested.
In-home concierge medical and emergency response services may be required/requested.
Perform all other duties as reasonably assigned.
Education and Experience Requirements:
High school diploma or the equivalent is required; Associate degree or equivalent experience in an applicable field is preferred.
NREMT Paramedic License is required
Florida Paramedic certification is required, or the ability to obtain prior to employment.
BLS, PALS, ACLS and PHTLS provider certifications are required, instructor certifications preferred.
5 years of 911 ALS field experience is required. Minimum of 3 years of experience in Critical Care Transport or an equivalent setting preferred.
Preferred credentials include –AHA Instructor cards, AMLS, PEPP or EPC.
Critical Care Emergency Medical Transport Program (CCEMTP), Certified Critical Care Paramedic (CCP-C) or Certified Flight Paramedic (FP-C) credentials through the International College of Advanced Practice Paramedics or equivalent is strongly preferred
Experience interacting with high-net-worth individuals is preferred
Knowledge/Skills/Abilities:
Knowledge and proficiency in working in a clinical environment.
Customer Service – able to personally provide a high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.
Team Orientation & Interpersonal – highly motivated, passionate, and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
Communication – able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing a professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
Systems & Software – proficient knowledge of Microsoft Office software applications.
