The posting
Who We Are Looking For The role is an entry-level position for those who have an interest in a career in risk management and an aptitude for providing security advice and assistance to clients in difficult situations. The position is ideal for someone looking to begin a career in security and risk management and build valuable skills and experience in an operational setting. The Crisis24 Global Operations Centres are at the heart of the delivery of operational tasks for our clients globally, handling a range of situations from routine monitoring to supporting complex security and evacuation tasks. The candidate must be able to effectively balance the efficient delivery of daily tasks alongside being able to deal with and help to resolve unexpected complex events, including giving immediate support and advice to people in live security incidents. Central to the role is the ability to work under pressure clearly and calmly, to work effectively in a global team to deliver solutions in real time in combination with being able to run routine daily tasks with focus and accuracy. What You Will Work On Crisis24 seeks a Security Specialist, Global Operations to work in support of live operations, proactive threat monitoring, and emergency response tasks carried out within our Global Operations Centres in Singapore. This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice. The position holder works a day rotating 9-hour shift pattern, from 0700-1600 with a one-hour break. You must be responsible, diligent, composed under pressure, and have demonstrated high-quality written and verbal skills. Duties & Responsibilities Travel Risk and Security Advice
Support research into and assessment of the threat environment for proposed tasks or travel, using a range of privileged and open-source platforms and research networks Prepare, compile, and distribute travel security advice and risk assessments before or during client travel to higher-risk locations Support the research and delivery of pre-travel briefings and presentations to a range of travellers, including expatriates preparing to deploy, academics, NGO personnel, corporate travellers, and C-suite executives Provide briefings on current threats and associated risks and recommend appropriate safety measures Monitor and respond to global travel security requests from deployed personnel, in-country travellers, clients, and on-the-ground security teams Provide travel security and emergency advice, mitigation measures, and recommendations to travellers, clients, and organisational points of contact Support the coordination of ad hoc travel security, secure transport, and protection tasks
Threat Monitoring and Intelligence
Use open-source intelligence to proactively monitor the security situation in locations where client personnel and assets are located Conduct regular checks to confirm the wellbeing of personnel Use tracking platforms to monitor events and respond to notifications concerning personnel or assets at risk Provide operational and tactical intelligence support, including location monitoring, information collation, and threat mapping, for live operations Assist with research into and reviews of deteriorating security environments Identify potential exit routes, transport hubs, relocation sites, and border crossings Compile maps and supporting information to aid operational planning and preparation
Incident, Crisis, and Emergency Response
Support security response and contingency planning Keep Operations Management informed of escalating situations Initiate mass communications and confirm the welfare status of affected personnel Respond to major security incidents by providing immediate support and advice Help to ensure the safety of potentially affected personnel and assets Produce situation reports to maintain client awareness Support the coordination and communication of security, evacuation, crisis, and emergency response tasks Provide operational support to emergency evacuations and live crisis and incident response operations Respond to Special Risks calls relating to kidnap, ransom, and extortion, gathering key information and promptly escalating the matter internally to the relevant specialist department
Tracking and Communications Systems
Support the delivery of tracking solutions Monitor and respond to system notifications and customer messages Outside normal business hours, provide an initial response to activations and technical or operational issues Maintain accurate records of communications, actions, and outcomes
Reporting, Procedures, and Compliance
Support the compilation of post-operational reports for internal purposes, including lessons identified and learned Contribute to external reporting requirements, including marketing materials and case studies where appropriate Document and log relevant information in historical archives Follow and adhere to Crisis24 security, response, and client standard operating procedures Comply with company policies, with particular emphasis on information security and data protection Maintain a strong working knowledge of Crisis24 services Develop and retain a detailed understanding of Security Department services, procedures, systems, and client and partner relationships
Team Support and Service Improvement
Provide day-to-day support and guidance to new frontline staff and Security Operations Specialists Help to ensure consistency, competence, and efficiency in security-related response handling and operational tasks Support the training, coaching, and mentoring of new starters Participate in Global Operations Centre drills and exercises Strive to deliver the highest standards of service to clients Identify and contribute recommendations to improve performance, processes, and service delivery Undertake ad hoc travel security, safety, and operational tasks, duties, and support activities as required by the Security Operations Manager
Who You Will Work With
The successful candidate will work as part of a team of Security Specialists, Global Operations within our Global Operations Centre, and the role requires close collaboration between team members to deliver on tasks. The Security Specialist, Global Operations works closely with the Management team who will both provide support and instruction. During complex tasks, the Security Operations Specialists work alongside Operations Managers to plan, run, and deliver operational support to clients. As part of a global team, the role also regularly works closely with Crisis24 colleagues in various locations to help deliver services to clients both internal and external.
What You Will Bring Skills and Experience
Native / Fluent English, reading and writing ability required Additional language skills (verbal and written), such as Chinese, Japanese or Korean an advantage Direct experience in emergency or crisis response, the military, an operations centre, or another high-tempo environment requiring effective communication skills is desirable Effective presentation, interpersonal, written, and verbal communication skills, with the ability to brief personnel in distress, internal and external stakeholders, and senior business leaders A reliable team player who can take on additional responsibilities calmly and professionally The ability to work with minimal supervision and remain self-motivated A resilient, solutions-oriented approach to complex challenges Sound judgement and strong critical-thinking skills Excellent organisational and administrative skills, with close attention to detail The ability to research, understand, and evaluate information from a wide range of sources and subject areas The ability to assess situations quickly, make decisions based on clear and defensible reasoning, and take responsibility for the outcome Strong time-management skills, with the ability to coordinate and prioritise competing tasks and deadlines in a fast-moving environment The ability to manage stressful situations and adapt to rapidly changing operational requirements Excellent computer skills, including proficiency in Microsoft Office, and the aptitude to learn new applications and systems Strong worldwide geographical knowledge and an active interest in current affairs A higher education qualification in a related field is advantageous but not essential
