Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 19 hours ago

Senior Director, Project Management Office

Crisis24107 open roles

Where
Annapolis, MD, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Director, Project Management OfficeCrisis24 · Annapolis, MD, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crisis24's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Crisis24 postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 19 hours ago

Crisis24 median: 19 days open

The posting

The Senior Director, Project Management Office is responsible for establishing and leading the Customer Success portfolio management and project delivery discipline. This role will create governance, standards, operating rhythms, tools, and executive visibility required to translate CSLT priorities into coordinated, well-managed programs and projects.

The Senior Director will oversee portfolio intake, prioritization support, integrated planning, resource and capacity visibility, dependency management, risk and issue escalation, and consistent delivery reporting across Customer Success and cross-functional initiatives. Working closely with CSLT members and business partners, this leader will strengthen accountability, improve predictability, and ensure leadership decisions are grounded in clear facts, trade-offs, and delivery implications.

What You Will Work On: Strategic Portfolio Management

Build and maintain the integrated Customer Success portfolio, connecting strategic priorities to approved programs, projects, accountable owners, targeted outcomes, and delivery timelines.

Establish a transparent intake and governance process for evaluating, approving, sequencing, pausing, and closing initiatives.

Facilitate portfolio prioritization by providing fact-based analysis of value, urgency, risk, capacity, dependencies, customer impact, and strategic alignment.

Support CSLT in making explicit trade-offs so resources remain focused on the highest-priority work

Program and Project Delivery Excellence

Define scalable project and program management standards, templates, stage gates, controls, and delivery expectations appropriate to the size and risk of each initiative.

Provide direct program leadership for the most complex, cross-functional, or strategically critical initiatives and assign or guide project management resources where needed. Ensure every initiative has a clear charter, sponsor, accountable business owner, scope, roadmap, milestones, decision rights, success measures, and closure criteria.

Drive disciplined management of scope, schedule, resources, dependencies, assumptions, risks, issues, decisions, and corrective actions.

Governance and Executive Reporting

Design and facilitate portfolio and program governance forums that accelerate decisions, remove obstacles, and reinforce accountability.

Create concise, executive-ready reporting that distinguishes delivery status, business outcome progress, adoption status, material risks, decisions required, and changes to forecast.

Maintain a single source of truth for the portfolio and ensure status information is timely, consistent, and evidence based.

Escalate risks, capacity constraints, unresolved dependencies, and decision delays early, with clear options and recommendations.

Resource, Capacity, and Dependency Management

Develop portfolio-level visibility into resource demand, available capacity, critical skills, timing conflicts, and cross-functional constraints.

Partner with CSLT and Finance to support investment planning, business cases, budget readiness, and resource allocation decisions.

Identify dependencies across Customer Success, Product, Technology, Sales, Support, Operations, Finance, and other partners, and establish owners and resolution plans.

Recommend sequencing, resourcing, or scope adjustments when the portfolio exceeds organizational capacity.

PMO Capability and Team Leadership

Build, lead, coach, and develop project and program management talent, creating clear expectations for quality, accountability, and stakeholder partnership.

Establish a fit-for-purpose PMO model that balances governance with speed and avoids unnecessary bureaucracy.

Create reusable tools, playbooks, training, and communities of practice that strengthen project management capability across Customer Success.

Continuously improve PMO practices using delivery data, stakeholder feedback, retrospectives, and lessons learned.

Customer and Business Outcomes

Ensure the portfolio remains connected to customer retention, customer experience, operational performance, growth, colleague effectiveness, and strategic commitments.

Partner with the Senior Director, Customer Success Transformation to connect future-state design and adoption requirements to executable roadmaps and governed delivery plans.

Promote a culture of no surprises, fact-based decision-making, disciplined execution, and continuous improvement.

What You Will Bring (qualifications)

Bachelor's degree in Business, Engineering, Operations, Information Systems, or a related field; advanced degree preferred.

10+ years of progressive experience in portfolio, program, project, operations, or transformation leadership, including at least 5 years in a leadership role. Proven experience building or leading an enterprise or functional PMO and managing a portfolio of complex, cross-functional initiatives.

Demonstrated command of portfolio governance, prioritization, integrated planning, dependency management, risk management, resource capacity analysis, and executive reporting.

Strong business judgment with the ability to translate strategy into executable plans and surface clear trade-offs and recommendations.

Excellent leadership, stakeholder management, facilitation, communication, and executive presentation skills.

Experience in enterprise software, SaaS, technology-enabled services, customer operations, or management consulting preferred.

PMP, PgMP, PfMP, or comparable certification preferred.

Key Competencies

Strategic Portfolio Management

Program and Project Delivery Leadership

Governance and Decision Facilitation

Resource and Capacity Management

Risk, Issue, and Dependency Management

Executive Communication and Influence

Data-Driven Decision-Making

Team Leadership and Capability Building

Role Boundary This role owns the governance and delivery system for the portfolio. It does not own Voice of the Customer strategy, future-state process or operating-model design, organizational change content, CS enablement strategy, or adoption outcomes. Those responsibilities sit with the Senior Director, Customer Success Transformation, in partnership with functional business owners.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Crisis24's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Crisis24's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Crisis24's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.