Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

IT Service Design & Transition Process Consultant

Cronos Europa50 open roles

Where
Luxembourg, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Service Design & Transition Process ConsultantCronos Europa · Luxembourg, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cronos Europa's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Cronos Europa postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 8 hours ago

Cronos Europa median: 3 days open

The posting

We are currently looking for an IT Service Design & Transition Process Consultant to strengthen the Cronos Europa team. As a member of our Service Operations environment, you will coordinate service transition activities and ensure that new or significantly changed ICT services are properly assessed, planned, validated and successfully handed over into operations. You will work closely with Service Design, IT Operations, technical teams, project stakeholders and ITIL Practice Owners to ensure operational readiness and smooth service transition.

Responsabilities:

  • Coordinate Service Design and Service Transition activities from initial assessment through operational handover.
  • Review and assess Service Design Packages (SDP), including service scope, architectural design, technical and organisational dependencies, environments and release requirements.
  • Evaluate the completeness and operational feasibility of Service Design documentation and identify missing prerequisites, dependencies, ownership and acceptance conditions.
  • Define transition scope, stakeholder maps, RACI matrices and interfaces with relevant ITIL practices.
  • Prepare and maintain transition plans covering prerequisites, milestones, quality gates, risks, mitigation measures, rollback provisions and acceptance criteria.
  • Coordinate stakeholders and resources involved in transition activities and manage cross-team dependencies and escalations.
  • Monitor transition progress and ensure alignment with approved Service Design requirements and Change Management processes.
  • Coordinate operational readiness assessments and verify required deliverables before service acceptance.
  • Ensure the availability of operational and technical documentation covering areas such as architecture, installation and maintenance procedures, backup and restore, disaster recovery, high availability, monitoring, capacity, security and configuration management.
  • Coordinate testing and validation evidence required for operational acceptance, including performance-related validation when applicable.
  • Support formal service acceptance, service catalogue updates and handover into Operations.
  • Perform post-transition evaluations, identify outstanding risks and corrective actions, and coordinate lessons learned and transition closure.
  • Document AS-IS and TO-BE processes, workflows, operational interfaces, decision points, escalation paths and RACI matrices.
  • Ensure process documentation and improvements are aligned with ITSM practices and operational responsibilities.
  • Use ITSM tools to maintain traceability of transition activities, decisions, approvals and operational handovers.
  • Provide structured reporting, including transition status, risk logs, action registers and escalation points.

Technical skills:

  • Strong knowledge of IT Service Design, IT Service Transition and IT Service Management (ITSM) practices.
  • Strong understanding of ITIL practices, including Change Management, Release Management, Service Validation, Configuration Management and Knowledge Management.
  • Experience assessing Service Design Packages (SDP) and identifying operational gaps, risks, dependencies and acceptance conditions.
  • Experience in transition planning, operational readiness, risk and impact assessment, service acceptance and operational handover.
  • Experience designing and documenting AS-IS / TO-BE processes, workflows, RACI matrices and escalation paths.
  • Working knowledge of ITSM tools, including workflows, RFCs, task management, CMDB, traceability and reporting.
  • Good understanding of enterprise infrastructure environments, including networks, virtualisation, storage, backup and restore, monitoring, security, high availability, disaster recovery and application dependencies.
  • Ability to define and monitor quality gates, acceptance criteria, readiness checklists and post-transition evaluation criteria.

Profile :

  • Bachelor’s or Master’s degree in IT, Business Management, or a related field.
  • Minimum 7 years of overall IT experience, including at least 3 years in Service Transition, Service Delivery or IT Operations Management; around 10 years of overall IT experience with 4–5 years in a directly relevant role is preferred.
  • Proven experience transitioning enterprise infrastructure services into operational support across multiple technical teams and suppliers.
  • Strong analytical skills with the ability to assess complex service environments, identify gaps and challenge incomplete deliverables.
  • Ability to facilitate workshops and coordinate dependencies across technical, operational and management stakeholders.
  • Strong communication, documentation and stakeholder management skills.
  • ITIL 4 Foundation certification is strongly preferred; advanced ITIL certifications are considered an asset.
  • Experience in complex, multi-site or large enterprise environments is considered an asset.
  • Fluency in English is required; French is a strong asset.

Why Cronos Group?We’ll propose you:

  • An attractive salary package
  • A good work-life balance environment
  • The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
  • The opportunity to develop your skills thanks to tailor-made training courses according to your needs
  • A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cronos Europa's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cronos Europa's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cronos Europa's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.