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Open nowPosted 4 hours ago

Junior User Assistant – Drupal Support

Cronos Europa44 open roles

Where
Brussels, Belgium
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Your applicationOpen nowJunior User Assistant – Drupal SupportCronos Europa · Brussels, Belgium
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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Cronos Europa postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 4 hours ago

Cronos Europa median: 3 days open

The posting

We are currently looking for a Junior User Assistant – Drupal Support to strengthen the Cronos Europa team.

As a member of the web operations and security team, you will participate in the operation and hosting of websites within IT Platform and other related web solutions based on Drupal.

Responsibilities:

  • Establish and maintain procedures related to the deployment of Drupal websites.
  • Support developers during deployment operations.
  • Deploy security patches for Drupal websites.
  • Contribute to the software configuration management of the infrastructure used to host Drupal websites.
  • Provide support and follow up on requests from website owners and webmasters.
  • Classify and manage incoming tickets and requests.
  • Support CI/CD processes for Drupal websites.
  • Manage development infrastructure, including application servers provided to developers through Cloud9 on AWS.
  • Analyse the performance of Drupal websites.
  • Diagnose and investigate website incidents and implement workarounds to restore functionality.
  • Participate in release management activities and associated controls.
  • Participate in technical working groups, progress meetings and meetings with users.
  • Assist with testing, analysis, technical documentation, deployment, evaluation and reporting activities.
  • Interact with business analysts, customers, users, project leaders and developers.
  • Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.

Technical skills:

  • Basic knowledge and hands-on experience with JIRA for ticket management, issue tracking and support workflows.
  • At least one year of experience with the CI/CD pipeline of the Drupal Hosting Service.
  • At least six months of experience with Toolkit.
  • Experience with Drupal hosting and deployment processes.
  • Familiarity with software configuration management.
  • Familiarity with development infrastructure and Cloud9 on AWS.
  • Knowledge of Drupal, Confluence, PHP, JavaScript, HTML and CSS.
  • Understanding of website performance analysis, incident diagnosis and release management.

Profile:

  • Good troubleshooting and problem-solving skills.
  • Ability to investigate technical issues and escalate them appropriately.
  • Ability to provide technical support to developers, website owners and webmasters.
  • Ability to collaborate with technical and non-technical stakeholders.
  • Ability to participate in technical meetings and contribute to documentation, evaluation and reporting activities.

Why Cronos Group?

We’ll propose you:

  • An attractive salary package.
  • A good work-life balance environment.
  • The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
  • The opportunity to develop your skills through tailor-made training courses according to your needs.
  • A good job in a friendly workplace.

If you wish to join a dynamic, human-scale organisation while working with the latest technologies, don’t wait any longer and join Cronos!

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