Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 days ago

Incident Manager – Practice Manager

cronoseuropa71 open roles

Where
Luxembourg
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIncident Manager – Practice Managercronoseuropa · Luxembourg

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on cronoseuropa's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 22 days ago

The posting

The Practice Manager is responsible for the day-to-day execution and continuous improvement of ITIL practices, with this role focusing in particular to Incident Management and Event & Monitoring Management.

Working within the wider Practice department and in collaboration with the relevant Practice Owners, the role defines, maintains, and continuously improve Incident Management and Event Management processes. The role is expected to ensure the effective application of these processes, contributing to service stability, operational efficiency, and improved service reliability.

This role is operational and improvement-focused.

Responsabilities

Operational Management & Incident Handling

  • Ensure daily follow-up and coordination of incidents in line with SLA targets
  • Support and coordinate major incident handling and operational communication
  • Organise and document Post-Incident Reviews (PIRs)
  • Identify recurring incidents and propose corrective actions
  • Ensure appropriate escalation of incidents according to severity, business impact and SLA requirements
  • Ensure accuracy, quality, and traceability of ServiceNow records

Event & Monitoring Management

  • Monitor alerts and ensure timely and effective response
  • Improve monitoring relevance by reducing noise and refining thresholds
  • Collaborate with technical teams to enhance proactive detection and prevention
  • Contribute to defining and maintaining service health indicators

Continuous Improvement & ITIL Practices

  • Apply ITIL best practices related to Incident and Event Management
  • Maintain operational procedures, runbooks, and knowledge documentation
  • Track improvement actions resulting from incident analysis and PIRs
  • Support continuous improvement initiatives to increase service reliability

Reporting & Coordination

  • Produce operational reports and performance indicators against agreed SLAs, OLAs and KPIs
  • Analyse incident trends and highlight operational risks
  • Work closely with the senior Practice Manager on structural improvements

Profile

Experience

  • 3–6 years of experience in IT Operations, L2/L3 support, or IT Service Management
  • Practical experience managing incidents in production environments
  • Good understanding of ITIL practices, especially Incident Management
  • Experience with ITSM and monitoring tools
  • Experience in structured or regulated environments is an advantage

Key Competencies

  • Strong analytical and problem-solving skills
  • Excellent leadership, communication, and stakeholder management abilities.
  • Autonomous, structured, and pragmatic mindset
  • Ability to prioritise and perform under pressure
  • Clear communication with technical and business stakeholders
  • Continuous improvement mindset
  • Fluency in English & French (both written and spoken)
  • ITIL foundation certification mandatory, higher ITIL certifications as an asset

Why Cronos Group?

We’ll propose you:

  • An attractive salary package
  • A good work-life balance environment
  • The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
  • The opportunity to develop your skills thanks to tailor-made training courses according to your needs
  • A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against cronoseuropa's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on cronoseuropa's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    cronoseuropa's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.