The posting
Candidates must already be based in Greece and hold a valid work permit
About the Role
We are looking for a Brazilian Portuguese-speaking Customer Support Agent to join our client's team in Athens, Greece.
The ideal candidate is customer-focused, communicative, and comfortable assisting customers in Brazilian Portuguese while working in an international environment. You will be responsible for providing professional and efficient support, resolving customer queries, and ensuring a high-quality customer experience.
Key Responsibilities
- Provide customer support to Brazilian Portuguese-speaking customers via phone, email, chat, or other communication channels.
- Respond to customer enquiries professionally and efficiently.
- Identify customer needs and provide accurate information and appropriate solutions.
- Handle complaints and resolve issues while maintaining a positive customer experience.
- Follow company procedures, quality standards, and customer service guidelines.
- Document customer interactions and update relevant systems accurately.
- Escalate complex or technical issues to the appropriate department when required.
- Meet agreed performance, quality, and customer satisfaction targets.
- Work effectively as part of a multicultural and international team.
Requirements
- Native or fluent Brazilian Portuguese (C2 level).
- Good command of English, both written and spoken.
- Previous experience in customer service, customer support, contact centre, hospitality, retail, or a similar role is an advantage.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a professional and positive attitude.
- Good problem-solving and organisational skills.
- Comfortable working with computers and digital tools.
- Ability to work in a fast-paced and international environment.
- Must already be based in Greece.
- Must hold a valid Greek/EU work permit allowing employment in Greece.
- Availability to work according to the required shift schedule.
What We Offer
- Full-time employment in Athens, Greece.
- Competitive salary package.
- Professional training and onboarding.
- Multicultural and international working environment.
- Opportunities for professional development and career progression.
- Attractive benefits package, depending on the client and employment contract.
- Stable employment with an international organisation.
Important Information
This position is only open to candidates who are already residing in Greece and have a valid work permit.
Relocation support is not available for this position.
If you are a Brazilian Portuguese speaker currently based in Greece and are interested in joining an international customer support team in Athens, we would be happy to receive your application.
About the Role
We are looking for a Brazilian Portuguese-speaking Customer Support Agent to join our client's team in Athens, Greece.
The ideal candidate is customer-focused, communicative, and comfortable assisting customers in Brazilian Portuguese while working in an international environment. You will be responsible for providing professional and efficient support, resolving customer queries, and ensuring a high-quality customer experience.
Key Responsibilities
- Provide customer support to Brazilian Portuguese-speaking customers via phone, email, chat, or other communication channels.
- Respond to customer enquiries professionally and efficiently.
- Identify customer needs and provide accurate information and appropriate solutions.
- Handle complaints and resolve issues while maintaining a positive customer experience.
- Follow company procedures, quality standards, and customer service guidelines.
- Document customer interactions and update relevant systems accurately.
- Escalate complex or technical issues to the appropriate department when required.
- Meet agreed performance, quality, and customer satisfaction targets.
- Work effectively as part of a multicultural and international team.
Requirements
- Native or fluent Brazilian Portuguese (C2 level).
- Good command of English, both written and spoken.
- Previous experience in customer service, customer support, contact centre, hospitality, retail, or a similar role is an advantage.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a professional and positive attitude.
- Good problem-solving and organisational skills.
- Comfortable working with computers and digital tools.
- Ability to work in a fast-paced and international environment.
- Must already be based in Greece.
- Must hold a valid Greek/EU work permit allowing employment in Greece.
- Availability to work according to the required shift schedule.
What We Offer
- Full-time employment in Athens, Greece.
- Competitive salary package.
- Professional training and onboarding.
- Multicultural and international working environment.
- Opportunities for professional development and career progression.
- Attractive benefits package, depending on the client and employment contract.
- Stable employment with an international organisation.
Important Information
This position is only open to candidates who are already residing in Greece and have a valid work permit.
Relocation support is not available for this position.
If you are a Brazilian Portuguese speaker currently based in Greece and are interested in joining an international customer support team in Athens, we would be happy to receive your application.
