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Open nowFirst seen 5 days ago

Customer Care Specialist (Dutch Speaker) – Madrid, Spain with Relocation Package

Cross Border Talents1,533 open roles

Where
Rotterdam, South Holland, Netherlands
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Your applicationOpen nowCustomer Care Specialist (Dutch Speaker) – Madrid, Spain with Relocation PackageCross Border Talents · Rotterdam, South Holland, Netherlands
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the Role

We are looking for motivated Dutch-speaking Customer Care Specialists to join a dynamic international team in Madrid. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a smooth customer experience.

Key Responsibilities

  • Provide customer support via phone, email, and/or chat in Dutch
  • Assist customers with inquiries, issues, and product-related questions
  • Deliver accurate information and solutions in a timely manner
  • Maintain a professional and friendly tone in all interactions
  • Handle customer complaints and find effective resolutions
  • Collaborate with team members and other departments when needed
  • Ensure customer satisfaction and meet performance targets

What You Get

Contract

  • Permanent contract from day one
  • 35 hours per week (with option to increase up to 40 hours)

Salary

  • Base salary: €1,500/month
  • Dutch language bonus: €4/hour
  • Performance bonus: up to €3/hour
  • Average total: €1,850 – €2,100/month

Relocation Package

  • Flight (or train if already in Spain)
  • 25 days of accommodation on arrival

€1,500 relocation bonus:

  • €1,000 with first salary
  • €500 with second salary

Work Schedule

  • Rotating shifts (morning, afternoon, night)
  • 4–5 working days per week + 2–3 days off
  • Schedules shared in advance
  • Option to swap shifts with teammates

Perks & Benefits

  • Gym access across Madrid
  • Meal vouchers: approximately €40/month (€2.5 per working day)
  • Private health insurance (after 6 months)
  • Regular team events & social activities
  • Real career growth opportunities (supervisor, trainer, manager, etc.)

Requirements

  • Fluent Dutch (spoken and written)
  • Good command of English
  • Strong communication and problem-solving skills
  • Customer-oriented mindset
  • Ability to work in a fast-paced environment
  • Flexibility to work rotating shifts

Why Join Us?

  • International and multicultural work environment
  • Career growth opportunities
  • Full relocation support
  • Work-life balance with flexible scheduling

If you're ready to start an exciting career in customer service and experience life in Madrid, this opportunity is for you!

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