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Open nowFirst seen 3 hours ago

Customer Support Representative (Dutch Speaker)

Cross Border Talents437 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Support Representative (Dutch Speaker)Cross Border Talents · Lisbon, Portugal
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 3 hours ago

The posting

About the Role:

We are looking for a motivated and customer-oriented Dutch-speaking Customer Support Representative to join our growing team. You will be responsible for delivering exceptional service to our Dutch-speaking customers, ensuring a smooth and positive customer experience.

Key Responsibilities

Provide professional support to Dutch-speaking customers via email, chat, and/or phone

Resolve customer inquiries efficiently and accurately

Handle complaints with empathy and problem-solving skills

Maintain accurate records of customer interactions in the CRM system

Escalate complex cases to relevant departments when necessary

Meet KPIs related to response time, resolution rate, and customer satisfaction

Stay up to date with company products, services, and internal procedures

Requirements

fluent level of Dutch (C2)

Good command of English (B2 or above)

Previous experience in customer service, contact center, or client support is an advantage

Strong communication and interpersonal skills

Problem-solving mindset and ability to work under pressure

Basic computer literacy and familiarity with CRM systems

Flexible and team-oriented attitude

Nice to Have

Experience in online gaming / fintech / e-commerce / tech support (if relevant to your industry)Multilingual abilities

What We Offer

Competitive salary package

Performance bonuses

Relocation support (flight + accommodation assistance if applicable)

Training and career development opportunities

International and dynamic work environment

Health insurance / other benefits (adjust based on company)

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Why it works

3×

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The numbers game

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With CV Rocket100
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