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Open nowFirst seen 3 days ago

Customer Support Representative - Italian (Fully Remote)

Cross Border Talents3,190 open roles

Where
Braga, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support Representative - Italian (Fully Remote)Cross Border Talents · Braga, Portugal, Remote

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Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job Title: Customer Support Representative (Italian -speaking)

Project: POS System Solutions

Department: Customer Service

Start Date: 4th September 2025

Location: Porto (Remote in Portugal)

Job Overview

We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.

Key Responsibilities

  • Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.
  • Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.
  • Maintain accurate documentation of customer interactions in the CRM system.
  • Work collaboratively with technical teams to escalate and resolve complex cases.
  • Meet performance KPIs and SLA targets set by the client.
  • Stay up to date on product knowledge and process updates.

Work Schedule

  • Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts). Occasional late shift extension to 21:00 may be required (note: hasn't occurred since launch).
  • Days Off: 2 rotating days per week.

Compensation and Benefits

  • Base Salary: 1000 gross per month (paid 14 times per year)
  • Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KPIs)

Relocation Package

For Candidates Relocating from Outside Portugal:

  • Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip)
  • Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract
  • Initial Accommodation: Hotel for up to 28 days, depending on project needs

Requirements

  • Fluent in Italian (C1+) both written and spoken
  • Good English skills (B2)
  • Excellent communication and interpersonal skills
  • Experience in customer service or technical support is a plus
  • Ability to work independently and adapt in a dynamic environment
  • Comfortable working remotely and using digital collaboration tools

Remote Work

This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.

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