The posting
About the Role
We are seeking a Danish-speaking Customer Support Specialist to deliver excellent service to customers via phone, email, and chat. You will assist with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.
Key Responsibilities
- Provide professional customer support in Danish
- Handle inquiries related to accounts, orders, payments, or services
- Troubleshoot and resolve customer issues in a timely manner
- Escalate complex cases when necessary
- Accurately document interactions in internal systems
- Meet individual and team performance KPIs
Requirements
- Danish language proficiency: C1 level or higher (required)
- English proficiency: B2 level or higher
- Currently residing in Portugal (mandatory)
- Strong communication and problem-solving skills
- Customer-focused attitude
- Comfortable working with multiple systems and tools
- Previous customer service experience is an advantage
What We Offer
- Fully remote position within Portugal
- Full-time contract (40 hours per week)
- Competitive salary
- Paid training
- Supportive, international work environment
- Opportunities for growth and development



