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Open nowFirst seen 4 days ago

Deutschsprachiger Customer Service Mitarbeiter | 100% Remote (Inbound)

Cross Border Talents3,190 open roles

Where
Liepāja, Latvia, Remote
Work mode
Remote
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Your applicationOpen nowDeutschsprachiger Customer Service Mitarbeiter | 100% Remote (Inbound)Cross Border Talents · Liepāja, Latvia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Standort: 100% Remote

Anstellungsart: Vollzeit

Vergütung: Fixgehalt + monatlicher Performance-Bonus

Über die Position

Wir suchen derzeit deutschsprachige Customer Service Mitarbeiter (m/w/d) für ein stabiles Inbound-Kundenserviceprojekt im Bereich Energie- und Immobiliendienstleistungen.

In dieser Position unterstützen Sie Hausverwaltungen und Mieter bei Serviceanfragen, Terminvereinbarungen sowie Rechnungs- und Serviceanliegen – hauptsächlich über Telefon und schriftliche Kommunikation.

Die Rolle konzentriert sich vollständig auf qualitativ hochwertigen Kundenservice ohne Verkaufs- oder Outbound-Aktivitäten.

Ihre Aufgaben

  • Bearbeitung eingehender Kundenanfragen hauptsächlich telefonisch und Sicherstellung einer professionellen Customer Experience
  • Bearbeitung schriftlicher Kundenanfragen während der verfügbaren Servicezeiten
  • Unterstützung bei Terminvereinbarungen, Terminänderungen und Stornierungen im Zusammenhang mit Installationsservices
  • Erste Unterstützung bei einfachen Fragen zu Rauchmeldern (kein technischer Hintergrund erforderlich)
  • Unterstützung bei Rechnungsanfragen und Erklärung von Rechnungspositionen
  • Unterstützung von Kunden bei Fragen zum Kundenportal
  • Koordination von Terminen für Zählerablesungen
  • Allgemeine Bearbeitung servicebezogener Kundenanfragen
  • Sicherstellung eines hochwertigen Kundenservices ohne Verkaufsaktivitäten

Anforderungen

  • Deutsch auf muttersprachlichem oder fließendem Niveau (C1/C2) in Wort und Schrift
  • Erste Erfahrung im telefonischen Kundenservice oder starke Motivation für Inbound Customer Support
  • Stabile Internetverbindung und Stromversorgung für Remote-Arbeit (Speedtest erforderlich)
  • Sicherer Umgang mit dem PC und digitalen Kommunikationstools
  • Geduldige, serviceorientierte Persönlichkeit mit klarer und strukturierter Kommunikation
  • Zuverlässige Arbeitsweise und schnelle Auffassungsgabe
  • Bereitschaft zur Bearbeitung auch schriftlicher Kundenanfragen
  • Interesse an einer langfristigen Tätigkeit im Kundenservice (kein Interesse an Sales-Projekten)

Benefits

  • Gehalt: Up to €1600 gross
  • Reine Inbound-Kundenserviceposition ohne Verkaufsverantwortung
  • Strukturierte Einarbeitung und klare Prozesse
  • Stabile Vollzeitbeschäftigung in einem etablierten Serviceumfeld
  • Möglichkeit, Erfahrung im Energie- und Immobiliensektor zu sammeln
  • Unterstützendes Team mit Fokus auf qualitativ hochwertigen Kundenservice
  • Arbeitszeiten Montag bis Freitag zwischen 08:00 und 18:00 Uhr
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One press. We do the rest.

  1. A CV for this posting

    Written against Cross Border Talents's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cross Border Talents's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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