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Open nowFirst seen 2 days ago

Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)

Cross Border Talents1,533 open roles

Where
Yambol, Bulgaria
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Your applicationOpen nowDutch Travel Advisor Sofia, Bulgaria (with Relocation Package)Cross Border Talents · Yambol, Bulgaria

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

We are seeking a dedicated and customer-focused Customer Care Representative to join our growing travel company. The successful candidate will be responsible for delivering exceptional customer service, assisting travelers with inquiries, reservations, and travel-related concerns, and ensuring a positive customer experience throughout their journey.

Key Responsibilities

  • Provide professional and friendly support to customers via phone, email, chat, and other communication channels.
  • Assist customers with travel bookings, itinerary changes, cancellations, and general travel inquiries.
  • Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
  • Accurately document customer interactions and maintain records within company systems.
  • Collaborate with internal teams to ensure prompt resolution of customer requests.
  • Stay informed about company products, services, destinations, and travel policies.
  • Handle customer complaints professionally and escalate complex cases when necessary.
  • Meet individual and team performance targets related to service quality and response times.

Requirements

  • Previous experience in customer service, customer care, or the travel industry is preferred.
  • Fluency in Dutch and English (minimum B1/B2 level).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency with computer systems and customer support tools.
  • Flexible and reliable with the ability to work rotating schedules.

Working Hours

  • Operational schedule: Monday to Friday between 09:00-19:00
  • 8 hours per day, shift-based schedule within operational hours according to business needs.

Compensation & Benefits

Salary

  • Monthly salary: €2045.17

Additional Benefits

  • Transportation allowance
  • Internet allowance
  • Life event bonuses (e.g., marriage, birth/adoption of a child, graduation)
  • Comprehensive health and dental insurance (100% employer-covered)
  • Life insurance
  • Optional Multisport card
  • Additional quarterly performance incentives
  • Career development and growth opportunities within the travel industry
  • Dynamic, international, and multicultural work environment

Relocation Package (if applicable)

For candidates relocating to join the company, the following support is available:

  • Reimbursement of travel expenses up to €250 after six months of employment, provided no prior notice period applies and valid travel documentation (e-ticket and invoice) is submitted.
  • Accommodation for 10 nights in a centrally located hotel, including breakfast.
  • Salary advance of €500 to assist with initial relocation and settling-in expenses.
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