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ClosedFirst seen 4 days ago

English & Dutch-Speaking Customer Support Agent – Full-Time

Cross Border Talents

Where
Lisbon, Portugal

This posting closed on 2026-10-26.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cross Border Talents median: 4 days open

The posting

Location: Lisbon, Portugal Languages Required: Dutch and English Employment Type: Full-Time Work Schedule: Monday to Friday, 07:00–16:00 Base Salary: €1,400 per month Language Bonus: €150 Performance Bonus: €100 Additional Benefit: €7 meal allowance per working day Work Model: On-site during the first 3 months, with a hybrid arrangement available afterwards Relocation Support: Not provided – local candidates only

About the Role

We are looking for English and Dutch-speaking Customer Support Agents to join our team in Lisbon, Portugal. This is an excellent opportunity for candidates who enjoy helping customers, communicating across languages, and delivering high-quality customer service.

In this role, you will assist customers with their enquiries, provide accurate information, and help resolve issues efficiently while ensuring a positive customer experience.

Key Responsibilities

  • Respond to customer enquiries in Dutch and English through the designated communication channels.
  • Provide accurate information and assist customers with their questions and concerns.
  • Handle customer requests and complaints professionally and efficiently.
  • Identify customer needs and offer appropriate solutions.
  • Maintain a friendly, professional, and customer-focused approach.
  • Follow company procedures and quality standards.
  • Record customer interactions and update relevant information accurately.
  • Collaborate with team members to achieve customer satisfaction and performance targets.

Requirements

  • Good command of Dutch, both written and spoken.
  • Good command of English, both written and spoken.
  • Strong communication and interpersonal skills.
  • A customer-oriented mindset and problem-solving abilities.
  • Good organisational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Previous customer support experience is an advantage.

Salary and Benefits

  • Base salary: €1,400 per month.
  • Language bonus: €150.
  • Performance bonus: €100.
  • Meal allowance: €7 per working day.
  • Working hours: Monday to Friday, 07:00–16:00.
  • Hybrid work: Available after the first 3 months, subject to the employer's arrangements.
  • Relocation: No relocation assistance or accommodation provided.

Important: This opportunity is open to candidates already based locally in Lisbon, Portugal.

How to Apply

If you speak Dutch and English and are interested in joining a customer-focused team, we encourage you to apply. Please submit your CV for consideration.

Posting text belongs to the employer. Removal requests: contact us.

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