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Open nowFirst seen 4 days ago

English-speaking Customer Support

Cross Border Talents439 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowEnglish-speaking Customer SupportCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Location: On-site

Full-time | Rotational Shifts

Key Responsibilities:

  • Handle inbound and outbound customer interactions in English, via phone, email, and live chat.
  • Assist with general banking and payment queries, including transaction issues, account access, and payment processing.
  • Manage and resolve complaints, ensuring fair outcomes and customer satisfaction.
  • Support vulnerable customers with empathy, care, and adherence to internal escalation protocols.
  • Investigate and resolve fraud and dispute claims in line with Visa and Mastercard scheme rules.
  • Accurately document all interactions, case notes, and follow-ups in the CRM system.
  • Collaborate with internal fraud, compliance, and operations teams when needed.

Requirements:

  • Fluent English speaker (-C2 level).
  • Minimum 5 months' experience in: General banking or payments support. Handling fraud, disputes, or chargebacks (Mastercard or Visa rules). Complaint resolution and/or support for vulnerable customers.
  • Knowledge of financial regulations, fraud prevention best practices, and consumer protection policies is a strong advantage.
  • Strong attention to detail and investigative skills.
  • Excellent communication, de-escalation, and problem-solving abilities.
  • Ability to work in shifts (including evenings/weekends, depending on the project).
  • EU citizenship or valid EU work permit required
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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