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Open nowFirst seen 7 hours ago

Gaming Support Specialist - German and English

Cross Border Talents1,414 open roles

Where
Sofia, Bulgaria
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Your applicationOpen nowGaming Support Specialist - German and EnglishCross Border Talents · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 7 hours ago

Cross Border Talents median: 2 days open

The posting

Looking for German and English speaking jobs in Sofia, Bulgaria? We are hiring gaming support specialists to join a multilingual team supporting an international client. In this role you will answer players' questions about games, accounts and technical issues by email. Fluency in German and English is essential, and your language skills will be used every day.

Key responsibilities:

  • Respond to player support tickets by email with clear, friendly replies.
  • Investigate account, purchase and gameplay questions using internal tools.
  • Apply support policies consistently and document each decision.
  • Escalate technical bugs and complex cases to specialist teams.
  • Meet response time and quality targets.

Requirements:

  • Fluent level in German and English.
  • Excellent written and spoken command of the languages listed in this advert.
  • A professional, friendly and patient communication style.
  • Comfort working with computers and several systems at the same time.
  • Reliability, attention to detail and a team-first attitude.
  • Ability to stay calm and focused in fast-paced environments.

What we offer:

  • Paid training and onboarding before you take your first contacts.
  • A supportive team leader and clear quality guidance.
  • Career development paths and internal progression opportunities.
  • A friendly, multicultural working environment.
  • Relocation support is available for candidates moving to Bulgaria.

Location and working arrangement: This is an on-site position based in Sofia. Working hours: 8:00-02:00 Monday-Sunday.

How to apply: submit your application for this role through this posting. Our recruitment team will contact shortlisted candidates to explain the selection steps and answer your questions.

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