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Open nowFirst seen 3 days ago

German-Speaking Customer Support Representative

Cross Border Talents439 open roles

Where
uMhlanga, South Africa
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Your applicationOpen nowGerman-Speaking Customer Support RepresentativeCross Border Talents · uMhlanga, South Africa

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

  • Provide customer support in German (phone, email, live chat)
  • Handle inquiries related to products, services, billing, or technical issues
  • Resolve complaints in a professional and solution-oriented manner
  • Accurately document customer interactions in the CRM system
  • Escalate complex cases to relevant departments when necessary
  • Meet KPIs related to response time, resolution rate, and customer satisfaction

Profile Requirements

  • Fluent German (C2 level – written and spoken)
  • Good command of English (B2 minimum)
  • Strong communication and problem-solving skills
  • Customer-oriented mindset
  • Ability to multitask and work in a fast-paced environment
  • Basic computer literacy

Preferred Qualifications

  • Previous experience in customer service, call center, or helpdesk
  • Experience using CRM systems
  • Experience in e-commerce, fintech, tech, or gaming (depending on industry)
  • Matric/ Grade 12 qualification is essential

What We Offer

  • Competitive salary
  • Performance bonus (if applicable)
  • Paid training
  • Career growth opportunities
  • International and dynamic work environment
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