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Open nowFirst seen 37 hours ago

German Speaking - Customer Support Representative (EU)

Cross Border Talents634 open roles

Where
Hannover, Germany, Remote
Work mode
Remote
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Your applicationOpen nowGerman Speaking - Customer Support Representative (EU)Cross Border Talents · Hannover, Germany, Remote
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 37 hours ago

Cross Border Talents median: 1 days open

The posting

Location EU-based (Relocation required – support provided)

Employment Type Full-time

Eligibility EU citizens only (right to work within the European Union required)

Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or social media
  • Resolve customer complaints and issues in a professional and timely manner
  • Provide accurate information about products, services, and company policies
  • Maintain detailed and accurate records of customer interactions
  • Escalate complex issues to the appropriate department when required
  • Follow company guidelines, quality standards, and performance metrics
  • Ensure high levels of customer satisfaction and service quality

Requirements

  • C1 or higher level of German (written and spoken)
  • B2 or higher level of English (written and spoken)
  • Strong communication and interpersonal skills
  • Ability to handle customers with patience and empathy
  • Basic computer skills and familiarity with CRM systems (preferred)
  • Good problem-solving and multitasking abilities
  • Ability to work independently and as part of a team
  • Flexibility to work in shifts (if required)
  • Education: High school diploma required (Bachelors degree is a plus)

What We Offer

  • Competitive salary and performance-based bonuses
  • Paid training and career growth opportunities
  • Supportive and multicultural work environment
  • Health insurance and other benefits
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