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Open nowFirst seen 3 hours ago

Japanese-Speaking Technical Support Specialist –Athens, Greece

Cross Border Talents1,473 open roles

Where
Paris, France
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Your applicationOpen nowJapanese-Speaking Technical Support Specialist –Athens, GreeceCross Border Talents · Paris, France

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: first seen 3 hours ago

Cross Border Talents median: 2 days open

The posting

Are you fluent in Japanese and interested in technology? We are recruiting Japanese-speaking Technical Support Specialists for an international company in Athens. You will support users of a leading cloud storage service. As a Tier 1 Customer Expert, you'll be the first point of contact for Japanese-speaking users via chat, phone and email, handling technical and refund-related questions. You'll be trained on all channels and have clear paths to grow into Tier 2 support or other specialised teams.

Key responsibilities

  • Support Japanese-speaking users via chat, phone and email
  • Help users fix file synchronisation issues between their devices and the cloud application
  • Guide users through restoring deleted files
  • Help with account access, including password changes and account recovery
  • Process payment and refund requests and communicate outcomes clearly

What we're looking for

  • Japanese at C1 level or above
  • English at B2 level or above (used for internal communication, training and tools)
  • Strong written communication skills
  • Good PC skills and familiarity with cloud storage concepts
  • Typing speed of at least 35 words per minute
  • Ability to multitask effectively
  • Customer service experience is preferred but not essential
  • Right to work in Greece

What's on offer

  • Competitive monthly base salary
  • Monthly productivity bonus based on target achievement
  • Training completion bonus
  • Relocation bonus
  • Monthly accommodation bonus during the first year
  • A flight ticket home for every 6 months completed
  • Weekly well-being huddles with your team
  • Clear career progression paths

Contract

  • 8-month contract

Working hours

  • Monday to Friday, weekends off
  • Night shift, 02:00 to 11:00, to match customers' time zone

Location

On-site in Athens, Greece

If this opportunity matches your experience and career interests, apply now and we'll be in touch about the next steps.

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