Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

ClosedFirst seen 4 days ago

Mandarin-Speaking Customer Service Specialist (Local)

Cross Border Talents

Where
Kuala Lumpur, Malaysia

This posting closed on 2026-10-26.

Get the CV for this job

From $25 per CV, paid once. No subscription.

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cross Border Talents median: 4 days open

The posting

About the Role

We are looking for a Mandarin-Speaking Customer Service Specialist to join our dynamic team in Kuala Lumpur, Malaysia.

In this role, you will provide high-quality customer support in Mandarin and assist customers with a wide range of inquiries related to orders, deliveries, payments, products, and other general customer service matters. You will be responsible for delivering an excellent customer experience while ensuring that all interactions meet the required quality, accuracy, and customer satisfaction standards.

This opportunity is ideal for customer-focused and technology-oriented professionals who enjoy problem-solving, learning about new technologies, and working in a fast-paced environment.

Fresh graduates are welcome to apply. Previous call centre experience is not mandatory but will be considered an advantage.

Key Responsibilities

  • Provide comprehensive customer service support in Mandarin through the assigned communication channels.
  • Respond to customer inquiries related to:Post-order support Order status and changes Product delivery and delivery timeframes Payments Product pre-orders Product pre-screening calls General product and customer service inquiries
  • Assist customers by providing accurate and timely information regarding their orders and deliveries.
  • Deliver high-quality and professional customer interactions in line with client standards and service expectations.
  • Meet established quality requirements related to call monitoring, call audits, customer satisfaction, and overall service performance.
  • Develop and maintain strong knowledge of all supported products, services, processes, and customer support procedures.
  • Use analytical and troubleshooting skills to identify, investigate, and resolve complex customer and technical issues.
  • Navigate multiple systems and tools efficiently to research customer inquiries and provide appropriate solutions in real time.
  • Accurately record and update all required customer information in internal systems according to operational procedures and training guidelines.
  • Ensure accuracy, innovation, professionalism, and quality in every customer interaction.
  • Maintain a general understanding of the client's products, services, and position within the industry.
  • Follow internal policies, operational procedures, and data-handling requirements.
  • Manage workloads effectively while prioritizing customer needs and meeting performance expectations.

Candidate Requirements

  • Mandarin: C1 proficiency is required.
  • English: B2 proficiency is required, including reading, writing, speaking, and listening comprehension.
  • Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
  • A minimum of 6 months of customer support experience in any industry is preferred.
  • Fresh graduates with a relevant Degree, Diploma, or equivalent qualification are encouraged to apply.
  • Previous experience in a call centre or contact centre environment is an advantage but not mandatory.
  • Professional and/or personal experience in technical troubleshooting is highly desirable.
  • Familiarity with mobile operating systems, smartphones, tablets, desktop computers, and laptops.
  • Strong interest in technology and a genuine willingness to learn continuously.
  • Ability to use analytical thinking and structured troubleshooting methods to identify and resolve complex technical issues.
  • Confidence in working with multiple systems, applications, and digital tools simultaneously.
  • Ability to work independently and manage responsibilities effectively in a fast-paced and demanding environment.
  • Strong organizational, prioritization, multitasking, and time-management skills.
  • Professional, positive, calm, and composed approach, including the ability to perform effectively under pressure.
  • Open to feedback and coaching, with a willingness to learn and continuously improve.
  • Strong problem-solving skills and a customer-focused mindset.

Working Schedule

  • Rotational shifts covering a 24/7 operation
  • 5 working days followed by 2 days off
  • Flexibility is required to work rotating shifts, including evenings, nights, weekends, and public holidays, depending on operational requirements.

Compensation

  • Gross monthly salary: Up to RM 4,500
  • Salary package includes a language allowance

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cross Border Talents's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cross Border Talents's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.