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Open nowFirst seen 5 days ago

Mandarin-Speaking Customer Support Representative | Kuala Lumpur, Hybrid

Cross Border Talents218 open roles

Where
Kuala Lumpur, Malaysia
Work mode
Hybrid
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Your applicationOpen nowMandarin-Speaking Customer Support Representative | Kuala Lumpur, HybridCross Border Talents · Kuala Lumpur, Malaysia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About Our Client

Our Client is a global customer experience and business process outsourcing provider supporting some of the world's most recognized brands across FinTech, Technology, Gaming, Healthcare, and Digital Services.

As part of an international project supporting a leading cryptocurrency trading platform, Our Client is looking for a Customer Support Representative to join its growing team in Kuala Lumpur, Malaysia.

  • Location: Kuala Lumpur, Malaysia (Hybrid)
  • Employment Type: Full-Time
  • Languages: Mandarin & English
  • Schedule: Rotational Shifts (Including Weekends & Public Holidays)
  • Work Authorization: Valid Work-Permit for Malaysia

Key Responsibilities

  • Provide customer support via live chat and email in Mandarin and English
  • Deliver accurate, efficient, and high-quality customer service experiences
  • Assist users with platform-related inquiries, account issues, and service requests
  • Monitor and follow up on customer concerns and escalations
  • Identify operational risks, discrepancies, and process improvement opportunities
  • Collaborate with internal teams to ensure seamless customer support operations
  • Maintain up-to-date knowledge of cryptocurrency products, trading platforms, and market developments
  • Contribute to customer satisfaction and overall service performance

Requirements

  • Fluent Mandarin and English communication skills (written and verbal)
  • Previous experience in customer service, live chat, or email support environments
  • Strong analytical thinking and attention to detail
  • Comfortable working with data, numbers, and financial information
  • Interest in cryptocurrency, fintech, financial markets, or digital assets
  • Ability to work in a fast-paced, customer-focused environment
  • Strong problem-solving and communication skills
  • Eligible to work in Malaysia

Preferred Qualifications

  • 2–4 years of customer support experience
  • Experience within fintech, banking, trading, cryptocurrency, or financial services
  • Educational background in Finance, Economics, Business Administration, Mathematics, or other analytical disciplines
  • Familiarity with cryptocurrency trading platforms and digital asset markets

What We Offer

  • Opportunity to support a globally recognized cryptocurrency platform
  • Exposure to the rapidly growing fintech and digital asset industry
  • International and multicultural working environment
  • Professional training and career development programs
  • Competitive compensation and benefits package
  • Hybrid work model
  • Long-term career growth opportunities within a global organization

If you are passionate about customer experience, financial technology, and cryptocurrency markets, and are looking to build your career in a fast-growing global environment, we encourage you to apply...

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