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Open nowFirst seen 4 days ago

Portuguese and English customer support advisor

Cross Border Talents439 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowPortuguese and English customer support advisorCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Job Summary:

We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests.

Responsibilities:

Respond to customer inquiries via email, live chat, and phone in Portuguese and English.

Provide accurate, valid, and complete information by using the right methods and tools.

Handle product/service questions, order inquiries, returns, billing, and technical issues.

Resolve customer complaints with professionalism and patience.

Document customer interactions and maintain records in the support system (CRM).

Escalate complex issues to the appropriate internal departments when necessary.

Collaborate with other team members to improve processes and customer satisfaction.

Stay updated on product knowledge, company policies, and customer support best practices.

Requirements:

Fluency in Portuguese EU native and strong B2 in English.

Proven customer support experience or experience in a client-facing role.

Strong communication and problem-solving skills.

Empathy, patience, and the ability to stay calm under pressure.

Comfortable working in a fast-paced environment.

What We Offer:

Competitive salary and performance bonuses.

Remote work flexibility or relocation support if on-site.

Paid training and development programs.

Supportive, multicultural work environment.

Opportunities for career growth and internal mobility.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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3×

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