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Open nowFirst seen 3 days ago

Portuguese speaker - Customer support

Cross Border Talents3,190 open roles

Where
Bucharest, Romania
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Your applicationOpen nowPortuguese speaker - Customer supportCross Border Talents · Bucharest, Romania

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

You're Portuguese native speaker and looking for a new opportunity in Bucharest ? This position is for you !

You'll be in charge of the customer satisfaction of one of the leading airline company.

Key Responsibilities:

  • Provide outstanding customer service via email and phone interactions.
  • Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
  • Communicating with customers through various channels
  • Responding promptly to customer inquiries
  • Maintaining a positive, empathic and professional attitude towards customers at all times
  • Ensure customer satisfaction and provide professional customer support

The Profile we are looking for:

  • Proficient writing and speaking skills in Portuguese plus advanced English level are essential
  • Prior experience in Customer support and in an international airline environment (not mandatory).
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.

Perks and Benefits:

  • Competitive salary package, reflecting your expertise and contributions.
  • Meal tickets
  • Private medical subscription
  • Reimbursement for public transportation subscription
  • Bring a friend Referral Program Consistent rewards for recommendation
  • Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
  • Permanent contract with the potential for advancement, providing stability and security.
  • Full paid training provided by the company
  • Exciting career growth opportunities within a globally renowned organization.
  • Engaging projects with leading global brands, offering diverse and rewarding experiences.
  • Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Specifications for the working environment:

  • Dynamic, young and diverse environment
  • Full equipment provided by company
  • All modern equipped kitchen and lunch area including latest coffee/tea machines
  • Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

Interested by this opportunity? Apply now or contact me at [email protected] !

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